Customer Support Engineer
About The Position
The Customer Support Engineer works under the direction and supervision of a Manager and/or Senior CSE. The role primarily involves customer service activities at customer sites, including updating, troubleshooting, diagnosing, and repairing highly complex KLA equipment. The engineer represents KLA to customers and is accountable for customer satisfaction with service, assures the operational quality of system equipment, and coordinates actions with customers to minimize downtime. KLA’s Services organization supports customers through field operations, engineering, technical product support, installation services, 24/7 technical support, and parts delivery.
Requirements
- ASET, BSEE, or BSEET (Bachelor of Science in Engineering Technology), or at least 2 years of experience in semiconductor or related military service.
- Working knowledge of digital multimeters and oscilloscopes.
- Ability to read basic wiring diagrams and schematics.
Responsibilities
- Update, troubleshoot, diagnose, and repair highly complex KLA equipment at customer sites.
- Represent the company to customers and take accountability for customer satisfaction with service.
- Assure the operational quality of system equipment.
- Coordinate actions with customers to minimize downtime.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
- Performance incentive programs
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What This Job Offers
Job Type
Full-time
