End User Support Specialist
Ryder Supply Chain Solutions • Opa-locka, FL36d • $62,000 - $70,000 • Onsite
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End User Support Specialist - 2nd Shift
Ryder Supply Chain Solutions•Opa-locka, FL
•$62,000 - $70,000•Onsite
About The Position
Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business. This is a 2nd Shift position, working Tuesday-Saturday from 1:00 PM to 9:30 PM, onsite. The role involves daily work with hundreds of desktops/laptops/printers to support warehouse production. Bilingual skills are a plus, and the role requires heavy IT support for floor associates.
Requirements
- H.S. diploma/GED required
- Three (3) years or more experience in IT Support required
- Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required
- Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required
- Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required
- Strong intermediate experience and knowledge in troubleshooting printers required
- Experienced utilizing a Help Desk ticketing queue required
Nice To Haves
- Bilingual a plus
Responsibilities
- Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tablets, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.
- Responsible for imaging, configuration, installation of PCs and end user data recovery.
- Utilize IT incident/change/asset management system to document, prioritize and track requests.
- Install, maintain and repair PC hardware (including printers) and software.
- Coordinate hardware warranty repairs with the vendor as required.
- Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations.
- Provide hands-on IT technical support.
- Adherence to IT procedural guidelines and policies.
- Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.
- Provide support during employee relocations and other projects as required.
- Ability to provide 7x24 on call support if needed.
- Performs other duties as assigned.
Benefits
- medical
- prescription
- dental
- vision
- life insurance
- disability insurance
- paid time off for vacation
- illness
- bereavement
- family and parental leave
- 401(k) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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