Student Advisor Jobs

About The Position

Requirements

• Bachelor’s degree.
• One year of experience related to advising, education, counseling, or financial aid.
• Knowledge of applicable campus, local, state, and federal laws and regulations.
• Knowledge of multi-line phone systems, two-way radio communications, customer service, record keeping, computers and related software, and workshop and program principles and practices.
• Knowledge of diverse populations and cultures.
• Ability to advise students on applicable policies and procedures and interpret academic program requirements.
• Ability to review and process paperwork, forms, and related items; develop and implement programs and workshops; and maintain files, records, and confidentiality.
• Customer service and conflict-resolution skills.
• Computer and related software application skills.
• Communication and interpersonal skills sufficient to exchange or convey information with coworkers, supervisors, the public, and others.
• Ability to perform the physical requirements of the position, including reaching, standing, walking, keyboarding, grasping, talking, hearing, seeing, and repetitive motions; work is primarily sedentary, with occasional walking and standing and exertion of up to 10 pounds occasionally.

Nice To Haves

• Master’s degree.
• Bilingual ability.

Responsibilities

• Create personalized education plans aligned with students’ career goals, including plans to fund their education.
• Guide students through financial aid and scholarship processes, explain payment plan options, and help identify alternative funding sources.
• Build rapport and trust with students; explain MCC programs and services, help students address obstacles, and refer them to appropriate services.
• Assist students with the transfer process and promote transfer opportunities.
• Monitor student academic progress, enrollment, and other data.
• Respond to early alerts by contacting struggling students and connecting them with academic and non-academic support resources.
• Collaborate with faculty, staff, and community agencies to help students achieve personal, career, and academic goals.
• Maintain knowledge of MCC programs, policies, procedures, systems, and applicable federal, state, and institutional rules concerning Title IV, scholarships, tuition assistance, payment plans, and billing systems.
• Perform administrative tasks, including providing information by phone, email, or in person; addressing concerns and complaints; scheduling appointments for assigned caseloads; greeting visitors; and directing calls.
• Perform other duties as assigned.