Student Services Advisor II

University of Southern California • Los Angeles, CA

2d

About The Position

The USC Dana and David Dornsife College of Letters, Arts and Sciences is hiring a Student Services Advisor II for Master’s Student Services (MSS). MSS provides admissions and advising support to prospective and current students across Dornsife master’s and graduate certificate programs. The team works collaboratively to support students from application through graduation and to help them navigate their academic journeys and achieve their goals.

The advisor provides support and guidance to master’s and graduate certificate students. The role includes academic counseling and advising on curriculum, course and degree requirements, and graduation clearance. It also coordinates student records and registration-related activities, plans student events, evaluates student concerns and referrals, and helps interpret policies and procedures. The position provides leadership and guidance to other student services advisors performing similar work. Other related duties may be assigned, and the university reserves the right to add or change duties.

Requirements

• Bachelor’s degree; combined experience and education may substitute for the minimum education requirement.
• At least 3 years of minimum experience.
• Directly related experience in student services and programming, with the ability to lead.
• Resume and cover letter are required; they may be uploaded as one file.

Nice To Haves

• Experience in higher education, specifically working with student support services and programming.
• Strong communication and interpersonal skills.
• Knowledge of student development theories and academic policies.
• Experience with data analysis and assessment to inform student support initiatives.
• Master’s degree or doctorate preferred.

Responsibilities

• Provide academic counseling to graduate students.
• Advise students on curriculum, course and degree requirements, and graduation counseling and clearance.
• Monitor student academic progress.
• Maintain academic unit student records and coordinate registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar.
• Plan and coordinate student events, including commencement, orientation, receptions, and award ceremonies.
• Evaluate students’ academic, administrative, or personal problems and refer them to appropriate student services offices for additional counseling.
• Serve as an advisor to student groups and organizations.
• Maintain current knowledge of policies, procedures, and regulations concerning admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions, and other student services.
• Assist in resolving non-routine problems and provide policy or procedural interpretations for matters that are not clearly defined.
• Provide leadership and guidance to other student services advisors who perform similar work.
• Perform other related duties as assigned or requested.

Benefits

• Health benefits for staff and their family, with access to the university medical network.
• Eligibility for retirement plans with employer contributions after six months of employment.
• Tuition benefits for staff and their family.
• Free professional development classes.
• Central Los Angeles location with access to commuter trains, buses, and free tram pickup services.
• Discounts to sporting and other campus events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level