Business Advisor (Student Services Professional II)

California State University, Fullerton•Fullerton, CA

8d•$5,083 - $7,228

About The Position

The Business Advisor (Student Services Professional II) works in the Dean’s Office of the College of Business and Economics at California State University, Fullerton. Under the general supervision of a Director of Academic Advising, the Advisor provides comprehensive, relational, and holistic academic advising to undergraduate students from matriculation through graduation, supporting student success and a positive university experience. The Advisor promotes student enrollment, engagement, and degree completion; advocates for student advising needs; and applies knowledge of student development and support to help students navigate the university. The role collaborates with academic departments, colleges, university services, programs, offices, and advising teams to create a seamless advising environment. It also contributes to inclusive and equitable student-success practices, pursues professional development, and identifies challenges and solutions through effective communication with students, staff, and academic leaders. The Advisor develops and implements campaigns to improve retention, reduce equity gaps, and facilitate degree progress. Using interviewing and counseling techniques, the Advisor provides compassionate assistance to students on academic notice or facing academic or personal challenges. The role maintains student tracking records, uses campus advising and data-analysis tools for advising and outreach, and reports on supported students, challenges, and outcomes. Other duties may be assigned. The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, with occasional early-morning, evening, and/or weekend hours. A valid California driver’s license is required. Employment is contingent on satisfactorily completing a background check.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a behavioral science, public administration, business administration, or a job-related field, and two years of professional experience in a student services program area or related field.
A master’s degree in a job-related field may substitute for one year of professional experience; additional specialized and relevant experience may substitute for required education on a year-for-year basis.
General knowledge of organizational management, research, and interview methods and problems.
Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters.
Ability to reason logically, use initiative in planning assignments, and implement long-range program improvements.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills and ability to acquire knowledge of campus procedures, activities, and the overall organization.
Valid California driver’s license.
Satisfactory completion of a required background check, including a criminal records check.
Regular attendance is an essential job function.

Nice To Haves

Master’s degree from an accredited college or university in a behavioral science or closely related field.
Ability to follow university policies, procedures, and guidelines, including those related to safety, civility, information security, and non-discrimination.
Ability to collect, compile, analyze, and evaluate data and develop verbal and/or written presentations based on the data.
Ability to develop knowledge of the operations, functions, and programs of the campus and assigned unit.
Proficiency with commonly used office productivity suites, such as Office 365.
Proficiency with relevant student engagement, academic advising, and technology platforms and tools, such as EAB Navigate, Ellucian Degree Audit, and video production tools.

Responsibilities

Provide comprehensive, relational, and holistic academic advising to undergraduate students from matriculation through graduation.
Support students in navigating their academic journey and achieving their educational goals.
Advocate for students’ advising needs to support enrollment, engagement, and completion.
Participate in learning activities, particularly those related to inclusive and equitable practices for student success.
Engage in professional development and continued learning about academic advising, tools, technologies, and best practices.
Build working relationships with academic departments, colleges, university services, programs, offices, and advising teams to create a seamless advising environment.
Identify core challenges, propose solutions, and communicate effectively with staff, students, and academic leaders.
Develop and implement campaigns to increase retention, reduce equity gaps, and facilitate progress toward degrees.
Use interviewing and counseling techniques to assist students on academic notice or facing academic and personal challenges; recommend solutions and changes to program procedures as appropriate.
Access and maintain a student tracking database and use campus advising and data-analytic tools to support advising and outreach.
Report on students supported, challenges experienced, and overall outcomes.
Perform other duties as assigned.