Business Advisor (Student Services Professional II)

CSU Careers•Fullerton, CA

6d•Onsite

About The Position

California State University, Fullerton’s College of Business and Economics seeks a Business Advisor (Student Services Professional II) for its Dean’s Office. Under the general supervision of a Director of Academic Advising, the advisor provides comprehensive, relational, and holistic academic advising to undergraduate students from matriculation through graduation. The role supports students in navigating their academic journeys, achieving educational goals, and succeeding at the university. The advisor promotes a positive university experience and contributes to student enrollment, engagement, and degree completion. This position also collaborates across academic departments, colleges, university services, programs, and advising teams to create a seamless advising environment. It requires exceptional student service, ethical practices, and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Requirements

Bachelor’s degree or equivalent from an accredited four-year college or university in a behavioral science, public administration, business administration, or a job-related field, and two years of professional experience in a student services program area or related field.
A master’s degree in a job-related field may substitute for one year of professional experience.
Additional specialized and relevant experience may substitute for required education on a year-for-year basis.
General knowledge of organizational management, research, and interview methods and problems.
Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters.
Ability to reason logically, use initiative in planning work assignments, and implement long-range program improvements.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Excellent verbal and written communication skills and ability to acquire knowledge of campus procedures, activities, and overall organization.
Satisfactory completion of a background check, including a criminal records check.
A valid California driver’s license.

Nice To Haves

Master’s degree from an accredited college or university in a behavioral science or closely related field.
Ability to follow university policies, procedures, and guidelines, including those related to safety, civility, information security, and non-discrimination.
Ability to collect, compile, analyze, and evaluate data and develop verbal and/or written presentations based on the data.
Ability to develop knowledge of campus and assigned-unit operations, functions, and programs.
Proficiency with commonly used office productivity suites, such as Office 365.
Proficiency with relevant student engagement, academic advising, and technology platforms and tools, such as EAB Navigate, Ellucian Degree Audit, and video production tools.

Responsibilities

Provide comprehensive, relational, and holistic academic advising to undergraduate students from matriculation through graduation.
Support students’ enrollment, engagement, academic progress, and completion of educational goals.
Build understanding of student development, student support, and student success to communicate effectively with students in a changing communication environment.
Advocate for students’ advising needs and help create a positive university experience.
Participate in learning activities, particularly those focused on inclusive and equitable practices for student success, and engage in ongoing professional development.
Establish working relationships with academic departments, colleges, university services, programs, offices, and advising teams to support a seamless university advising environment.
Identify core challenges, propose solutions, and communicate effectively with staff, students, and academic leaders.
Develop and implement campaigns to increase retention, reduce equity gaps, and facilitate degree progress.
Use interviewing and counseling techniques to assist students on academic notice or experiencing academic or personal challenges, and recommend solutions or changes in program procedures.
Access and maintain a student tracking database and use campus advising and data analytics tools to support advising and outreach.
Report on students supported, challenges experienced, and overall outcomes.
Perform other duties as assigned.