General Academic Advisor (Student Services Professional II) (BIE)

San Diego State University • San Diego, CA

12d • Hybrid

About The Position

The College of Arts and Letters at San Diego State University is hiring a General Academic Advisor to provide comprehensive, student-centered advising to undergraduate students across designated majors and minors. The advisor helps students make informed academic decisions, overcome challenges, and progress toward graduation through individualized guidance on degree requirements, academic planning, university policies, and opportunities to enhance their college experience.

As part of the College of Arts and Letters Student Success Center, the advisor collaborates with faculty advisors, academic departments, and campus partners. The role includes proactive outreach, monitoring student progress, connecting students with appropriate resources, supporting retention and engagement initiatives, and maintaining confidential advising records. The position is permanent/probationary, full-time, and benefits eligible. Standard hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with possible variation based on operational needs. Telecommuting is available up to one day per week after a training period requiring on-site presence.

The successful candidate will demonstrate a commitment to serving and/or addressing issues related to underrepresented populations. The position is classified as exempt under FLSA and is eligible for overtime compensation. The CSU classification salary range is $5,083–$7,228 per month; the hiring salary is not expected to exceed $5,083 per month.

Requirements

• Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field.
• Typically, two years of professional experience in a student services program area or related field, demonstrating competence and potential for further growth.
• A master’s degree in a job-related field may substitute for one year of professional experience.
• Additional specialized experience that demonstrates and applies the required knowledge and abilities may substitute for required education on a year-for-year basis.
• Ability to establish and maintain cooperative working relationships with a variety of people across multicultural, multisexed, and multi-aged value systems.
• Demonstrated commitment to serving and/or addressing issues related to underrepresented populations.
• Must currently be authorized to work in the United States on a full-time basis; SDSU is not a sponsoring agency for staff or management positions.
• Must satisfactorily complete a background check, including a criminal records check.
• Must comply with California mandated reporter requirements as a condition of employment.

Nice To Haves

• Master’s degree in Higher Education, Student Affairs, Counseling, or a related field.
• Experience advising and supporting students from diverse backgrounds, including historically underserved populations, and understanding barriers that may affect academic success.
• Knowledge of university academic policies, degree requirements, course planning, and graduation processes, including reviewing transcripts and evaluating academic progress.
• Experience using student information systems, academic advising platforms such as EAB Navigate, degree audit systems, or similar technologies.
• Experience developing or supporting student success initiatives, academic workshops, outreach programs, student organizations, or engagement activities.
• Strong interpersonal and cross-cultural communication skills, with experience collaborating effectively with students, faculty, staff, and campus partners.

Responsibilities

• Provide individualized and group advising to undergraduate students on course selection, general education, major and minor requirements, academic planning, and degree completion.
• Monitor academic progress, identify students experiencing academic challenges, and conduct proactive outreach and individualized advising to support retention, academic improvement, and timely graduation.
• Interpret and communicate university, college, and departmental academic policies and procedures; assist students with academic petitions, course exceptions, and other academic processes in collaboration with faculty advisors and campus offices.
• Support recruitment, orientation, and student engagement initiatives, including Explore SDSU, new student orientations, workshops, and College events.
• Help students identify and access university resources, support services, and co-curricular opportunities aligned with their academic, personal, and professional development needs.
• Maintain accurate and confidential advising records using SDSU Navigate (EAB) and other university systems; review student academic information and document advising interactions and follow-up activities.
• Partner with faculty advisors, academic departments, the Student Success Center, and campus offices to coordinate advising services, support student success initiatives, and improve the student experience.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision coverage options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• Optional FlexCash, life and disability insurance, and legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level