Academic Advisor (Student Services Advisor I)

University of Southern California • Los Angeles, CA

2d • Hybrid

About The Position

The USC Marshall School of Business is seeking an Academic Advisor for its Undergraduate Advising and Student Affairs office. The office supports the education and development of undergraduate students through academic advising and a broad range of student engagement programs and services. It serves more than 4,300 undergraduate majors and 1,400 minors and currently operates on a hybrid work schedule.

Academic Advisors serve as students’ primary point of contact throughout their undergraduate experience. They provide academic planning and policy guidance as well as holistic advising that addresses academic, personal, and professional development needs. Advisors manage individual caseloads, proactively reach out to students experiencing academic setbacks, connect students with campus resources, develop individualized success plans, monitor degree progress, and intervene early to support timely graduation.

The team also administers internal transfer and minor admissions, emphasis declarations, specialized advising for joint-degree programs, and new student orientation programming for Marshall and Leventhal students. The position may also assist with student programs, events, policies, and services, and perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Requirements

• Strong interpersonal, written, verbal, and presentation communication skills for working with diverse constituents, including students, families, faculty, and staff.
• Demonstrated ability to manage multiple programs, services, and responsibilities simultaneously.
• Demonstrated ability to work collaboratively to meet student needs and department priorities.
• Demonstrated ability to handle sensitive and confidential information in accordance with FERPA and University guidelines.
• Demonstrated ability to be flexible and adaptable in response to changing priorities and fluctuating workloads.
• Demonstrated experience with office management communication software and tools and proficiency with Microsoft Office.

Nice To Haves

• Master’s degree in student affairs, student development, counseling, higher education, or a related field.
• At least 2 years of experience providing academic advisement to undergraduate students.
• At least 2 years of experience with increasing responsibilities working with undergraduate students in a higher education setting.

Responsibilities

• Provide academic counseling to undergraduate students.
• Advise students on curriculum, course and degree requirements, transfer credit evaluation, graduation counseling, and clearance.
• Monitor student progress, maintain academic unit student records, and assist with petition applications.
• Advise students individually and in groups as part of assigned student programs and services.
• Meet with parents, faculty, and campus partners to provide information and facilitate problem resolution as needed.
• Evaluate academic, administrative, or personal student problems and refer students to appropriate support services.
• Liaise and partner with other offices on behalf of students to facilitate problem resolution.
• Communicate with faculty, administrators, and students regarding policies and student academic progress.
• Maintain current knowledge of policies, procedures, and regulations related to registration, transfer credit, course and degree requirements, graduation, petitions, and student services.
• Participate in developing and implementing program policies and procedures, including grading policies, academic progress, mandatory advising, and advising and admission for internal transfers, emphases, and minors.
• Assess the needs of targeted students or groups and recommend programs or services.
• Assist with the design and delivery of student programs, services, and special events.
• Assist with planning and coordinating commencement, new student welcome, orientation, academic information sessions, student support programs, student organizations, scholarships, and award ceremonies.
• Work with faculty and staff to exchange and update information or obtain support for program services.
• Assist with planning and administering faculty advisor programs, peer tutorial or mentor groups, student organizations, and honors programs.
• Assist in providing leadership, guidance, and supervision to student workers, volunteers, and/or graduate assistants, including helping them develop skills through planning and coordinating services and activities.
• Perform other related duties as assigned or requested.

Benefits

• Health benefits for staff and their family, with access to the university medical network.
• Eligibility for retirement plans with employer contributions.
• Tuition benefits for staff and their family.
• Free professional development classes.
• Access to commuter trains, buses, and free tram pickup services.
• Discounts to sporting and other campus events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed