Academic Advisor (Student Services Advisor I)
About The Position
The USC Marshall School of Business is seeking an Academic Advisor for its Office of Undergraduate Advising and Student Affairs. The office supports the education and development of undergraduate students through academic advisement, internal transfer admissions, new student orientation, scholarships, honors and awards, and student organization support. It serves more than 4,300 undergraduate majors and 1,400 minors and currently operates on a hybrid work schedule. Academic Advisors are students’ primary point of contact throughout their undergraduate experience. They provide academic planning and policy guidance, as well as holistic advising that supports students’ academic, personal, and professional development. Advisors manage individual caseloads, proactively reach out to students experiencing academic setbacks, connect students with campus resources, develop individualized success plans, monitor degree progress, and intervene early to support timely graduation. The team also administers internal transfers, minor admissions, emphasis declarations, specialized advising for joint-degree programs, and new student orientation programming for Marshall and Leventhal students.
Requirements
- At least 2 years of experience providing academic advisement to undergraduate students.
- At least 2 years of experience with increasing responsibilities working with undergraduate students in a higher education setting.
- Strong interpersonal, written, verbal, and presentation communication skills for working with diverse constituents, including students, families, faculty, and staff.
- Ability to manage multiple programs, services, and responsibilities simultaneously.
- Ability to work collaboratively to meet student needs and department priorities.
- Ability to handle sensitive and confidential information in accordance with FERPA and University guidelines.
- Ability to be flexible and adaptable amid changing priorities and fluctuating workloads.
- Experience with office management communication software and tools, and proficiency with Microsoft Office.
Nice To Haves
- Master’s degree in student affairs, student development, counseling, higher education, or a related field.
Responsibilities
- Provide academic counseling on curriculum, course and degree requirements, transfer credit evaluation, graduation counseling, and clearance.
- Monitor student progress, maintain academic unit student records, and assist with petition applications.
- Advise students individually and in groups as part of assigned programs and services; meet with parents, faculty, and campus partners to provide information and facilitate problem resolution as needed.
- Evaluate academic, administrative, or personal student problems and refer students to appropriate support services; liaise with other offices to facilitate resolution.
- Interface with faculty, administrators, and students regarding policies and student academic progress.
- Maintain current knowledge of policies, procedures, and regulations related to registration, transfer credit evaluation, course and degree requirements, graduation, petitions, and other student services.
- Participate in developing and implementing program policies and procedures related to grading, academic progress, mandatory advisement, and advisement and admission for internal transfers, emphases, and minors.
- Assess targeted student or group needs, recommend programs or services, and assist in designing and delivering student programs, services, and special events.
- Assist with planning and coordinating commencement, new student welcome and orientation, academic information sessions, student support programs, student organizations, scholarships, and award ceremonies.
- Interface with faculty and staff to exchange and update information or enlist support for program services.
- Assist in planning and administering faculty advisor programs, peer tutorial or mentor groups, student organizations, and honors programs.
- Assist in providing leadership, guidance, and supervision to student workers, volunteers, and/or graduate assistants, including helping them develop skills through planning and coordinating services and activities.
- Perform other related duties as assigned or requested.
Benefits
- Health benefits for staff and their family, with access to the university medical network.
- Eligibility for retirement plans with employer contributions.
- Tuition benefits for staff and their family.
- Free professional development classes.
- Central Los Angeles location with access to commuter trains, buses, and free tram pickup services.
- Discounts to sporting and other campus events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
