Academic Advisor (Student Services Professional II), Academic Success and Undergraduate Advising

California State University, San Bernardino•San Bernardino, CA

1d•$5,083 - $7,228•Onsite

About The Position

Under the general direction of the Director, the Academic Advisor supports the Department of Professional Advising in the Office of Academic Success and Undergraduate Advising (ASUA). The role provides moderately complex academic advising and student support services to undergraduate students to promote retention, academic progress, and degree completion. The advisor works with students individually and in groups; interprets degree, major, graduation, and academic policy requirements; reviews academic progress; assists with academic planning; uses advising systems for outreach and documentation; connects students with campus resources; and collaborates with faculty, departments, and campus partners to support student success. The position includes proactive advising and outreach, including identifying assigned student populations and reviewing alerts in NAVIGATE, assessing student concerns and support needs, coordinating interventions and referrals, documenting contacts and outcomes, and preparing summary reports. The advisor develops and delivers workshops, supports university events and orientation, and coordinates advising with campus centers and departments. The incumbent may advise first-time freshmen during summer orientation sessions and may need to drive a campus golf cart for events. Other classification-related duties may be assigned. The position is full-time, exempt, and probationary. CSUSB's standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional evening and weekend work may be required, and schedules may vary based on business needs. Employees must reside in California. A valid driver's license and satisfactory background check are required. The position is designated as a mandated reporter.

Requirements

Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field; qualifying additional specialized experience may substitute for education year for year.
Typically, two years of professional experience in a student services program area or related field. A master's degree in a job-related field may substitute for one year of professional experience.
Working knowledge of the practices, procedures, and activities of the assigned program, and general knowledge of organizational and program management methods and problems.
General knowledge of research and interview techniques and principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; plan work assignments and implement long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze, and evaluate data; and present findings verbally or in writing.
Ability to advise students individually and in groups on routine matters when required.
Ability to recognize multicultural, multisexed, and multi-aged value systems and work accordingly.
Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies, and others in committee work, student advising, and community contacts.
Ability to rapidly acquire general knowledge of the campus's operations, functions, and programs.
Demonstrated ability to make decisions and carry through actions with implications for other program or service areas.
Possession of a valid driver's license; satisfactory completion of a background check is required.
Must reside in California and be lawfully authorized to work in the United States.
Must comply with mandated reporter requirements under the California Child Abuse and Neglect Reporting Act and CSU Executive Order 1083.

Nice To Haves

Working knowledge of the practices, procedures, and activities of the assigned college programs.
Ability to acquire knowledge of the campus's overall operations, functions, and programs, and demonstrated ability to make decisions and take actions affecting other program or service areas.
Ability to interpret, apply, and explain program rules and regulations.
Ability to take initiative and exercise resourcefulness in advising practice.
Ability to translate student development and leadership theory and research into practice.
Experience fostering effective relationships, collaborating across organizational lines, and coordinating the efforts of multiple areas.
Ability to communicate effectively verbally and in writing, including in large groups.
Ability to reason logically, analyze and evaluate data, and make verbal or written presentations based on data.
Knowledge of current trends and developments in higher education, student development theory, high-impact advising practices, transitions, and student success; commitment to staying current through professional reading, colleague contacts, professional development courses or conferences, and trainings as directed by the Director.
Ability to work independently and collaboratively to plan events, conduct presentations, host workshops, and participate in orientation.
Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies, and others in committee work, student advising, and community contacts.

Responsibilities

Build advising relationships with undergraduate students through individual and group advising, follow-up, and responses to academic questions.
Interpret academic requirements, policies, degree progress, and program information; evaluate student options; identify barriers and support needs; and provide academic planning guidance, referrals, and follow-up.
Resolve routine advising matters within the assigned area, and consult with or refer complex matters, exceptions, policy questions, or issues beyond the advisor's authority or expertise to appropriate senior staff or campus resources.
Use NAVIGATE to identify assigned student populations and review alerts; conduct proactive outreach, assess needs, determine interventions and follow-up, connect students with resources, document contacts and outcomes, and prepare summary reports.
Identify students' academic, personal, and support needs; make routine referrals under established protocols and elevate urgent or specialized matters to appropriate campus offices, professionals, or supervisors.
Collaborate with faculty and department chairs to exchange information about curriculum, major requirements, academic policies, and program changes, and incorporate current information into advising.
Integrate co-curricular and career-development planning into advising conversations and refer students to relevant programs and campus resources.
Support university events, including orientation, convocation, Weeks of Welcome, and Choose CSUSB, by providing advising information, answering questions, and connecting students with resources; drive a campus golf cart as needed for events.
Develop and deliver academic advising workshops on academic requirements, planning tools, policies, and campus resources.
Coordinate and conduct individual and group advising in partnership with campus centers and departments, including outreach and coordinated service delivery.
May advise first-time freshmen during summer orientation sessions.
Perform other classification-related duties as assigned.