Academic Success Advising Manager

Arizona State University•Tempe, AZ

2d•$58,000 - $68,000•Onsite

About The Position

The School for Engineering of Matter, Transport and Energy (SEMTE) seeks an energetic, self-motivated individual to provide comprehensive administrative support and supervision to its undergraduate advising team. The position manages staff and helps ensure effective delivery of student-focused services that contribute to student success, academic achievement, and career readiness. It reports to the Academic Success Advising Manager Sr. The manager leads undergraduate academic success advising staff, supports advising, recruitment, retention, and academic program functions, and works with school, college, and university colleagues to advance institutional goals. The position also uses data to assess initiatives, maintains staff training documentation, manages projects and planning, represents the school in committees, and provides day-to-day direction and escalation for issues requiring management resolution. The position is based at the Tempe campus. Work activities are primarily performed in a regular, climate-controlled office setting and include extended periods of sitting and use of a desktop computer. The role may require lifting up to 20 pounds. Driving is not required. The salary range is $58,000–$68,000 per year, depending on experience.

Requirements

Bachelor’s degree and three years of experience appropriate to the assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.

Nice To Haves

Three or more years of supervisory experience with professional staff in a higher education setting.
Knowledge of and experience with curriculum processes, higher education systems, and related business principles.
Experience in higher education academic advising, including advising online and accelerated master’s programs.
Experience with student outreach, recruitment, and retention initiatives.
Project management and customer service skills.
Strong written and oral communication skills.
Demonstrated organizational skills.
Experience with technical or specification writing and documentation.
Experience with PeopleSoft, Microsoft Office, Adobe Acrobat, and Salesforce.
Ability to apply teamwork, compromise, and collaboration principles, techniques, and methods to achieve desired outcomes.

Responsibilities

Hire, onboard, and manage the performance of designated undergraduate academic success advising staff.
Lead and supervise academic success staff in providing academic advising, recruitment, retention, and academic program services to support students’ successful degree completion.
Establish staff performance goals, monitor progress throughout the year, and serve as team leader and senior resource for professional staff.
Collaborate with the senior manager, assistant director, program chairs, director, and university administrators to implement policies and practices supporting college, department, and university goals.
Serve as a program or school liaison to current and prospective students, faculty, staff, and college and university committees on academic success issues.
Use and interpret data to develop and evaluate the effectiveness of projects and strategies.
Create and maintain internal documentation for day-to-day training and development of assigned academic advising staff.
Maintain a thorough understanding of university and Fulton Schools of Engineering policies and procedures.
Manage projects, including daily coordination and integration of information and long-range planning and design, in collaboration with academic professionals.
Represent the department, school, and college and serve on department and university committees.
Provide day-to-day direction and escalate issues requiring management resolution.