Academic Advising Navigator, Center for Student Success (PT)

Passaic County Community College • Paterson, NJ

6d

About The Position

The Academic Advising Navigator supports the Center for Student Success with student retention and degree-completion efforts. The role responds to inquiries from students, faculty, and campus administrators while maintaining confidentiality and privacy in accordance with College standards, FERPA, student-record requirements, and other protected documentation. Administrative work includes updating program materials, managing calendars, scheduling meetings and events, and preparing and maintaining meeting minutes.

The position assists students with registration, scheduling and advising information, portal navigation, and connections to appropriate College resources. It also supports academic advising staff, promotes information about academic programs, refers students to an academic advisor when they depart from an established academic plan, and contributes to recruiting, enrollment, retention, and advising workshop activities. This is a part-time, hourly position reporting to the Assistant Dean of Advisement. Evening and weekend hours may be required, and travel to additional PCCC locations may be necessary.

Requirements

• Ability to work effectively in a multi-ethnic, multi-cultural environment.
• Excellent customer service and support-oriented approaches to interaction.
• Ability to work effectively and collaboratively in a fast-paced, highly dynamic team environment.
• Ability to travel to additional PCCC locations.
• A background check is required for the selected candidate.

Nice To Haves

• Bachelor’s degree in a related area preferred.

Responsibilities

• Respond to inquiries from students, faculty, and other campus administrators while maintaining confidentiality and privacy.
• Update program materials, manage calendars, schedule meetings and events, and prepare and maintain meeting minutes.
• Greet visitors and answer and route phone calls for students, academic advising staff, and faculty.
• Maintain and organize college resource fliers.
• Assist with office supplies and equipment, including inventory, distribution, and requisitions.
• Assist students with registration and provide information about scheduling and advising.
• Help students find appropriate College resources and refer them to services based on individual needs.
• Train students to navigate the student portal and other PCCC IT resources.
• Conduct student outreach by email, phone, video, or in-person meetings.
• Work with academic advising staff to promote guidelines and information about academic programs.
• Refer students to an academic advisor when they deviate from an established academic plan.
• Support recruiting, enrollment, and retention events.
• Facilitate Academic Advising workshops.
• Perform other related duties as assigned.

Benefits

• New Jersey Sick Leave: Earn one hour of sick leave for every 30 hours worked, up to 40 hours per benefit year; eligible to use after successful completion of the probationary period.
• Employee Assistance Program offering free, confidential, limited counseling services, work-life assistance, and legal and financial guidance.
• Free on-site parking.
• Optional Transit Pre-Tax Plan for eligible transit expenses.
• Eligible members may participate in the NJ Defined Contribution Retirement Program, which includes a tax-sheltered defined contribution retirement benefit, life insurance, and long-term disability coverage, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed