Student Success Navigator

Kutztown University PASSHE • Kutztown, PA

2d • Hybrid

About The Position

Kutztown University is hiring a Student Success Navigator in the Center for Student Success and Academic Excellence. The role provides individualized and programmatic support to advance student retention and enhance students’ educational experiences. The Navigator supports an assigned student caseload through individual or group academic support, early-alert outreach, guidance on academic policies and practices, and pre-advising information based on faculty-created program guides. The role also monitors students’ progress, connects them with appropriate university resources and personnel, collaborates with others to support referred students, and develops or implements student-success programs and services.

Requirements

• Bachelor’s degree from an accredited college or university.
• At least three years of experience in higher education or student services.
• Direct experience with retention initiatives.
• Strong interpersonal and communication skills.
• Ability to work effectively with diverse student populations.
• Successful interview, reference checks, PA State Criminal, PA Child Abuse, and FBI Fingerprinting clearances, and demonstration of ability.

Nice To Haves

• Master’s degree in Student Affairs, Education Administration, Social Work, or a related area.
• Direct experience with assessment best practices in higher education.

Responsibilities

• Provide academic support to an assigned student caseload through individual or group sessions.
• Support the University’s early-alert system to identify and retain students at risk.
• Provide students with accurate, current information about academic policies and practices and connect them with appropriate resources.
• Provide accurate, current pre-advising information using faculty-created program guides so students are prepared for meetings with faculty advisors.
• Monitor assigned students’ progress through check-ins, scheduled meetings, and follow-up.
• Refer students to appropriate academic personnel and support resources, and collaborate with others to monitor and accelerate the academic progress of referred students.
• Develop and/or implement programs and services related to student success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level