Student Success Navigator, ECE Apprenticeships

Community College of Philadelphia•Main Campus - Philadelphia, PA

About The Position

The Student Success Navigator is a part-time, grant-funded position responsible for recruitment and participant support for Community College of Philadelphia’s Early Childhood Education (ECE) programs, including the Learn and Earn Apprenticeship Pathway and Child Development Associate (CDA) courses. The ECE Apprenticeship provides a career pathway for early childhood educators to progress from a CDA to an associate degree while working in an early childhood classroom. Apprentices participate in credit-bearing on-the-job learning, classroom instruction, and mentorship, and may receive credit for prior learning. Reporting to the Director, Apprenticeships & School-to-Work Programs in the Division of Strategic Initiatives and Community Engagement, the Navigator works closely with staff and faculty in the College’s Education Department. The role supports recruitment and enrollment of new students and coordinates with another Student Success Navigator whose focus is retention and completion or continued education. The position is limited to a maximum of 20 hours per week.

Requirements

Associate’s degree in Education, Behavioral Health, Human Services, Liberal Arts, or a related field.
Two years of experience in higher education administration, apprenticeship or workforce training programs, or another educational environment.
Excellent organizational, communication, and time-management skills.
Demonstrated proficiency with MS Word, PowerPoint, and Excel.
Knowledge of NAEYC standards of best practice.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Ability to collaborate with internal and external constituents and stakeholders, including students, funders, College administrators, faculty, and support staff.
Ability to manage multiple projects, prioritize tasks, meet deadlines, and remain flexible.
Willingness and enthusiasm to learn, grow, and develop the College’s apprenticeship program for the Early Childhood Education workforce.
Ability to work evening and weekend hours.
Ability to maintain sensitivity, understanding, and respect in a diverse academic environment.

Nice To Haves

Bachelor’s degree in Early Childhood Education, Social Work, or a related field.
Prior experience working with internal and external partners to develop and implement training programs.
Prior experience managing, tracking, and reporting data.
Proficiency with Destiny One or Banner and/or alternative cloud-based data-tracking systems.

Responsibilities

Oversee recruitment, selection, registration, and application processes for new ECE Apprenticeship apprentices and CDA program candidates.
Serve as the primary point of contact for students navigating onboarding, including assessment tests and funding requirements such as PHMC eligibility processes and TEACH Scholarship applications.
Act as the primary point of contact for external partners essential to student success, including PHMC and FirstUp.
Work with the ECE Apprenticeship Success Coach to assist with workshops on financial literacy, tuition, TEACH forms, and related topics.
Build relationships with and advocate for students, helping them navigate College systems, connect with resources, and identify or receive support.
Collaborate with the Success Coach and Director to oversee data collection and prepare written reports for internal and external partners when required.
Maintain FERPA documents for apprentices and documentation of student progress in collaboration with the Success Coach.
Maintain confidentiality and comply with applicable student-record requirements, including FERPA, Veterans Administration, Title IV, and Pennsylvania Acts 48, 114, and 335.
Participate in monthly meetings with program partners and represent the College at apprenticeship board meetings when needed.
Perform other duties as assigned.