Student Success Navigator

Rockingham Community College•Wentworth, NC

About The Position

The Student Success Navigator is a primary point of contact for prospective, new, and continuing students, providing student-centered support throughout the enrollment cycle. The position guides students through admissions, onboarding, enrollment, and advising, from initial application through orientation and completion of onboarding. In alignment with the College’s One College Model, the Navigator recruits, advises, and onboards students entering both continuing education and curriculum programs, ensuring consistent access, service, and support. The Navigator advises and supports a student caseload with academic planning, program requirements, course enrollment, and educational goal setting. The position assists students in navigating their programs and connects them with appropriate college resources. RCC employees are expected to prioritize student success in their decisions, interactions, and responsibilities and to support programs and services that help students thrive in college, career, and life.

Requirements

Bachelor’s degree in Education, Business Administration, Management, Social Sciences, or a related listed area.
One to three years of experience working with college students.
Excellent written and oral communication skills.
Attention to detail.
Team-oriented approach and ability to work congenially and professionally with students, faculty, and staff.
Genuine desire to assist others and strong focus on high-quality customer service.
Ability to handle multiple functions or tasks effectively.
Computing skills, especially Microsoft Word, Excel, and PowerPoint.

Nice To Haves

Master’s degree in higher education administration, counseling, higher education student development, or a related area.
Community college experience.
Experience with Watermark Enterprise and Colleague.

Responsibilities

Guide prospective and new curriculum and continuing education students through admissions and enrollment, including application completion and follow-up, transcript submission and evaluation, residency determination, placement testing, program selection, and course registration.
Help students create customized educational and career plans and enroll in RCC programs aligned with their goals.
Respond to student inquiries by phone, email, and in person with clear and accurate information.
Participate in recruitment and community outreach, including festivals, K-12 events, and the annual Envision Career Expo.
Support orientations, campus tours, welcome events, and information sessions.
Contribute to the development and continuous improvement of onboarding and advising processes and materials.
Serve as the primary contact for new students from initial inquiry through first-semester registration, fostering engagement and supporting attendance and educational goals.
Provide academic advising on course selection, registration, and program pathway planning.
Review and interpret placement scores, transcripts, assessments, and prerequisites.
Build professional, caring relationships with a caseload of students and communicate with them regularly.
Monitor student progress using early alert systems and grade reports, and conduct targeted outreach to at-risk students.
Develop intervention and success plans for students experiencing academic difficulty, including academic warning or probation.
Identify barriers to academic success and provide interventions or referrals to campus and community resources.
Provide consistent follow-up that encourages student engagement and persistence to completion.
Develop, deliver, and support workshops, seminars, and initiatives focused on student success strategies.
Collaborate with faculty, academic programs, admissions, financial aid, and student services to coordinate student support.
Build relationships with faculty to support timely intervention at key academic momentum points.
Conduct workshops, presentations, and outreach for students, prospective students, and community audiences.
Encourage student involvement in campus resources, co-curricular activities, and career development opportunities.
Use Watermark and other institutional systems to maintain accurate, timely, detailed records of student interactions, advising notes, and interventions.
Track, monitor, and analyze student data to inform outreach strategies, improve retention, and support completion initiatives.
Use data and technology systems such as Watermark SS&E, CRM, and Colleague to manage caseloads and document outcomes.
Assist with reporting on enrollment, advising outcomes, student success initiatives, and external partnerships or grants.
Ensure compliance with institutional policies, procedures, confidentiality standards, and regulatory requirements.
Support updates and improvements to advising, admissions, and enrollment materials.
Evaluate advising practices, student processes, and systems; recommend and implement improvements to enhance student success.
Participate in planning, implementation, and continuous improvement of student success initiatives and strategies.
Perform other duties and responsibilities as assigned.