Academic Success Advising Manager

Arizona State University•Tempe, AZ

20h•$58,000 - $68,000•Onsite

About The Position

The School for Engineering of Matter, Transport and Energy (SEMTE) is seeking an energetic, self-motivated individual to provide comprehensive administrative support and supervision to its undergraduate academic advising team. The position manages staff and helps ensure effective delivery of student-focused services that contribute to student success, academic achievement, and career readiness. It reports to the Academic Success Advising Manager Sr. The manager oversees staff performance and advising operations, collaborates with school and university leaders to implement policies and practices, and serves as a liaison on academic success issues. The role also uses data to evaluate initiatives, maintains staff training documentation, manages short- and long-range projects, represents the department and school on committees, and provides day-to-day direction and escalation for issues requiring management resolution. This is a full-time position based on the Tempe campus. The listed salary range is $58,000–$68,000 per year, depending on experience.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.

Nice To Haves

Three or more years of supervisory experience with professional staff in a higher education setting.
Knowledge of and experience with curriculum processes, higher education systems, and related business principles.
Experience in higher education academic advising, including advising online and accelerated master's programs.
Experience with student outreach, recruitment, and retention initiatives.
Project management and customer service skills.
Strong written and oral communication skills.
Demonstrated organizational skills.
Experience with technical or specification writing and documentation.
Experience with PeopleSoft, Microsoft Office, Adobe Acrobat, and Salesforce.
Ability to apply teamwork, compromise, and collaboration principles, techniques, and methods to achieve desired outcomes.

Responsibilities

Hire, onboard, and manage the performance of designated undergraduate academic success advising staff.
Lead and supervise academic success staff delivering academic advising, recruitment, retention, and academic program services.
Establish staff performance goals and monitor progress throughout the year; act as team leader and senior resource for professional staff.
Collaborate with the manager sr., assistant director, program chairs, director, and university administrators to implement policies and practices supporting college, department, and university goals.
Serve as a program or school liaison to current and prospective students, faculty, staff, and college and university committees on academic success issues.
Use and interpret data to develop and evaluate projects and strategies.
Create and maintain internal documentation for day-to-day training and development of assigned academic advising staff.
Maintain a thorough understanding of university and FSE policies and procedures.
Manage projects, including day-to-day coordination and integration of information, as well as long-range planning and design with academic professionals.
Represent the department, school, and college and serve on department and university committees.
Provide day-to-day direction and escalate issues requiring management resolution.