Academic Advisor - Undergraduate Advising and Student Affairs
About The Position
USC Marshall School of Business is hiring an Academic Advisor (Student Services Advisor I) for Undergraduate Advising and Student Affairs. The office supports the education and development of Marshall undergraduates through academic advising and a range of student engagement programs and services. It serves more than 4,300 undergraduate majors and 1,400 minors and currently operates on a hybrid work schedule. Academic Advisors are students’ primary points of contact throughout their undergraduate experience. They provide academic planning and policy guidance alongside holistic advising that addresses students’ academic, personal, and professional development. Advisors manage individual caseloads, proactively reach out to students experiencing academic setbacks, connect students with campus resources, develop individualized success plans, monitor degree progress, and intervene early to support timely graduation. The team also administers internal transfer and minor admissions, emphasis declarations, specialized advising for joint-degree programs, and new student orientation programming for Marshall and Leventhal students.
Requirements
- Bachelor’s degree; combined experience and education may be substituted for the minimum education requirement.
- At least 1 year of experience.
- Student program or services experience.
- Resume and cover letter are required; they may be uploaded as one file.
Nice To Haves
- Master’s degree in student affairs, student development, counseling, higher education, or a related field.
- At least 2 years of experience providing academic advisement to undergraduate students.
- At least 2 years of experience with increasing responsibilities working with undergraduate students in a higher education setting.
- Strong interpersonal, written, verbal, and presentation communication skills for working with diverse students, families, faculty, and staff.
- Ability to manage multiple programs, services, and responsibilities simultaneously.
- Ability to work collaboratively to meet student needs and department priorities.
- Ability to handle sensitive and confidential information in accordance with FERPA and University guidelines.
- Flexibility and adaptability in response to changing priorities and fluctuating workloads.
- Experience with office management communication software and tools, and proficiency with Microsoft Office.
Responsibilities
- Provide academic counseling to undergraduate students on curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
- Monitor student progress, maintain academic unit student records, and assist with petition applications.
- Advise students individually and in groups as part of assigned programs and services; meet with parents, faculty, and campus partners to provide information and facilitate problem resolution as needed.
- Evaluate academic, administrative, or personal student problems and refer students to appropriate support services; liaise with other offices to help resolve issues.
- Communicate with faculty, administrators, and students about policies and student academic progress.
- Stay current on policies, procedures, and regulations related to registration, transfer credit, course and degree requirements, graduation, petitions, and student services.
- Participate in developing and implementing program policies and procedures, including grading, academic progress, mandatory advising, and advising and admission for internal transfers, emphases, and minors.
- Assess the needs of targeted students or groups and recommend programs or services; assist in designing and delivering student programs, services, and special events.
- Help plan and coordinate commencement, new student welcome, orientation, academic information sessions, student support programs, student organizations, scholarships, and award ceremonies.
- Work with faculty and staff to exchange and update information or enlist support for program services.
- Help plan and administer faculty advisor programs, peer tutorial or mentor groups, student organizations, and honors programs.
- Assist with leadership, guidance, and supervision of student workers, volunteers, and/or graduate assistants, including helping them develop skills through planned services and activities.
- Perform other related duties as assigned or requested; duties may be added or changed.
Benefits
- Health benefits for staff and their families, with access to the university medical network.
- Eligibility for retirement plans with employer contributions.
- Tuition benefits for staff and their families.
- Free Professional Development classes.
- Discounts to sporting and other campus events.
- Access to commuter trains, buses, and free tram pick-up services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
