Academic Success & Undergraduate Advising (ASUA), Coyote Experience Peer Advisor- Student Assistant

California State University, San Bernardino•San Bernardino, CA

2d•Onsite

About The Position

The Coyote Experience is CSUSB’s student success framework, supporting students from their first day on campus through graduation with academic support, peer mentoring, career and interest exploration, campus engagement, and connections to resources. The Student Assistant – Peer Coyote Experience Advisor supports new students as they transition to and navigate the university. Under the lead work direction of the Coyote Experience Program Coordinator within Academic Success and Undergraduate Advising, Peer Advisors serve as approachable student peers who help students understand CSUSB, connect with the campus community, and take an active role in their academic and personal success. Peer Advisors support student outreach and provide peer guidance, help develop and facilitate events, workshops, and presentations, share their experiences as CSUSB students, answer general questions, and connect students with appropriate campus resources. The position is intended for students who enjoy helping others, are excited to represent CSUSB, and want to develop skills in communication, leadership, teamwork, event coordination, and student support. The position is part-time, temporary, and seasonal; it is on-campus only and cannot be performed remotely. Work schedules may vary and may include occasional evening and weekend work. The anticipated hiring range is $16.90 per hour.

Requirements

Be admitted or registered as a CSU student.
Maintain a semester and cumulative GPA of 2.0 or greater.
Be enrolled in at least half-time units at CSUSB: 6 undergraduate units or 3 graduate units. International students must be enrolled full-time: 12 undergraduate units or 6 graduate units.
Be eligible to work in the United States and provide a Social Security card for payroll requirements.
Be able to learn and perform assigned work, follow oral instructions, work cooperatively with faculty, staff, and other students, communicate effectively with all levels, and read and write English at a level appropriate to the position.
Remain in good academic and conduct standing with the university.
Attend required training and team meetings.
Some evening or special-event availability may be required.
Reside in California upon date of hire, as required for CSU employees.
Complete a background check if required; possession of a valid driver's license may also be required.

Nice To Haves

Basic experience participating in the Coyote Experience, Student Mentoring Program, USTD 1000, orientation, student clubs, campus employment, or other CSUSB programs.
Basic knowledge of CSUSB student services, academic resources, and campus involvement opportunities.
Strong interpersonal, organizational, and customer-service skills.
Comfort speaking with students individually and in small or large groups.
Basic experience assisting with programs, workshops, outreach, presentations, or events.
Interest in mentoring, advising, education, student affairs, counseling, social services, communication, event planning, or a related field.
Bilingual or multilingual abilities are welcomed but not required.
Ability to follow oral and written instructions and communicate clearly and respectfully with students, faculty, staff, and campus partners.
Ability to work cooperatively as part of a team.
Willingness to learn about CSUSB programs, policies, services, and student resources.
Commitment to creating a welcoming and inclusive environment for students from a variety of identities, backgrounds, and experiences.

Responsibilities

Welcome and support first-year and transfer students as they adjust to CSUSB and become familiar with university life.
Provide peer guidance on navigating CSUSB systems, services, programs, academic expectations, and engagement opportunities.
Answer general student questions and connect students with academic advising, tutoring, financial aid, basic needs, career services, counseling, mentoring, and other appropriate campus resources.
Conduct student outreach by phone, email, text, or other approved communication methods to share reminders, promote resources, encourage participation, and support student success.
Support Coyote Experience events, workshops, presentations, and outreach activities at the San Bernardino campus and, when applicable, the Palm Desert campus.
Help plan and facilitate Coyote Days, the Coyote Experience Kickoff, Interest Pack activities, academic success workshops, and other student engagement opportunities.
Support small-group conversations and peer activities related to college transition, belonging, academic success, career exploration, campus involvement, and help seeking.
Share appropriate personal experiences and practical strategies for navigating college, recognizing when a student should be referred to professional staff.
Represent the Coyote Experience at tabling events, orientations, campus programs, classroom visits, and other outreach activities.
Assist with preparing presentations, handouts, resource guides, marketing materials, and digital communications.
Provide general administrative support, including organizing program materials, maintaining accurate participation records, assisting with check-in, and entering program information.
Collect student feedback and help the program team identify common questions, challenges, and areas where students may need additional support.
Maintain student privacy and handle sensitive information responsibly.
Participate in required training, team meetings, professional development, and program planning activities.
Collaborate with Coyote Experience staff, Student Mentors, academic advisors, faculty, campus partners, and other student employees.
Perform other duties related to the Coyote Experience program as assigned.