Academic Advisor, Office of Academic Advising

Wake Forest University•Winston-Salem, NC

About The Position

The Academic Advisor in the Office of Academic Advising supports undergraduate student academic success by applying knowledge of academic policies and procedures. The advisor serves as a consultant to students and engages with faculty, staff, parents, and other stakeholders. The position also contributes to academic and operational projects aligned with the Office of Academic Advising’s objectives. The role provides professional guidance and support on registration, academic progress, success, graduation, and retention. Advisors handle student requests and concerns, maintain confidential records, coordinate early interventions, and refer students to appropriate campus resources. The position is accountable for its own work and may receive other related duties as reasonably assigned by a supervisor. Four positions are being filled, with an anticipated start date of January 2027. Priority consideration will be given to applications received by November 9, 2026. A cover letter is required. Final candidates are subject to background investigations and drug screens.

Requirements

Bachelor’s degree plus one to three years of related experience, or an equivalent combination of education and experience.
Ability to engage comfortably and productively in collaborative office work.
Knowledge of Wake Forest University academic policies, procedures, and relevant laws regarding student information, or ability to learn them quickly.
Knowledge and understanding of student academic advisement, development, retention issues, trends, and programs.
Excellent written and oral communication skills, including the ability to communicate with varied university constituencies.
Strong diplomatic skills and ability to work effectively with a wide range of constituencies in a diverse community.
Ability to make decisions using individual discretion and independent judgment.
Ability to counsel students and communicate professionally and confidently with faculty members, administrators, and parents.
Ability to manage multiple tasks, prioritize, and complete required work during the workday.
Ability to learn new software and systems, including student records systems.
Ability to maintain confidentiality of information and records and distribute information appropriately.
Ability to analyze and solve complex problems.
Ability to investigate and analyze information and draw logical conclusions.

Nice To Haves

Experience in an academic advising or related higher education role.

Responsibilities

Provide professional academic advising to undergraduate students on registration, academic progress, success, graduation, and retention.
Consult with faculty and staff regarding academic policy and practice.
Meet with students to process study abroad approvals, late drops, late adds, credit overloads, withdrawals, and appeals; communicate decisions on student cases to campus administrative offices.
Advise students on curriculum-specific matters, major exploration, four-year plans, College and University policies and procedures, and non-academic factors affecting academic performance.
Handle confidential information and conduct confidential conversations to support students.
Coordinate and participate in early academic intervention activities, including taking or recommending appropriate actions.
Contribute to academic and operational projects within the Office of Academic Advising.
Receive and investigate reports about students’ excessive absences, poor academic performance, or other concerning behaviors; alert OAA leadership and coordinate with appropriate university offices.
Manage assigned advisees and walk-in appointments, provide information and support, and refer students for follow-up advising or to other campus offices.
Maintain timely and appropriate records of student communications and actions.
Communicate clearly, accurately, and promptly with OAA leadership about complex or sensitive student situations and escalate situations as appropriate.
Perform other job-related duties reasonably assigned by the employee’s supervisor.