Student Member Advisor
About The Position
The Student Member Advisor serves members in a credit union branch setting, providing friendly, professional, and personal service in accordance with SouthPoint Financial Credit Union’s principles, vision, and core values. The role handles member transactions and supports members using online banking, mobile banking, eServices, and other self-service tools. It also includes related member-service functions, clerical support, marketing activities, special projects, and other assigned duties. The position is casual/seasonal. Hours are Monday through Friday, to be determined, with rotating Saturdays. The role works in a typical administrative setting with climate control and appropriate lighting.
Requirements
- Professional, well-developed interpersonal skills for communicating with members and co-workers.
- Excellent communication and customer service skills.
- Highly organized and self-motivated.
- Ability to work as a team player with maturity, confidentiality, and adaptability.
- Accuracy and consistency in performance.
- Ability to learn quickly and remain highly motivated.
- Comfort learning, using, and explaining digital banking platforms and technology-based member service tools.
- Ability to communicate digital instructions clearly and patiently to members with varying levels of technology comfort.
- Thorough knowledge of credit union products, services, and policies.
- Intermediate mathematical skills, including calculations involving decimals, percentages, and fractions.
- Basic automated systems skills.
Nice To Haves
- Working knowledge of online banking, mobile banking, digital account tools, and secure member authentication practices.
Responsibilities
- Welcome current and prospective members in the branch and drive-through areas.
- Build trusting, lasting relationships with members and improve their experience through each interaction.
- Provide consistent, timely, and accurate member service.
- Support the credit union’s vision, mission, and core values.
- Perform member transactions, including deposits, withdrawals, loan payments, cash advances, check cashing, and transfers.
- Issue certified checks and gift cards, and process the daily drop box.
- Assist members by phone, in person, and through digital channels with account information, digital banking, office hours, and questions about products and services.
- Educate and guide members on digital banking enrollment, password resets, mobile deposits, electronic statements, card controls, alerts, transfers, and other self-service features.
- Promote secure digital solutions that improve convenience and support an efficient branch experience.
- Troubleshoot basic digital banking issues and escalate complex technical concerns through appropriate internal channels.
- Assist other credit union departments with projects and tasks as needed.
- Recognize opportunities to cross-sell credit union products and services.
- Resolve member issues, questions, and complaints; research, investigate, document, and route matters for follow-up and member satisfaction.
- Perform clerical support duties and assist with marketing activities as necessary.
- Fulfill Bank Secrecy Act responsibilities for the role.
- Perform other duties as assigned.
Benefits
- 401(k) and 401(k) matching
- ESST
- Paid holidays
- Logo wear benefit
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
