Academic Advisor (Student Services Professional II), Academic Success and Undergraduate Advising

CSUSB•San Bernardino, CA

2d•Onsite

About The Position

Under the general direction of the Director, the Academic Advisor supports the Department of Professional Advising in the Office of Academic Success and Undergraduate Advising (ASUA). The role provides moderately complex academic advising and student support services to undergraduate students to promote retention, academic progress, and degree completion. The advisor meets with students individually and in groups; interprets degree, major, graduation, and academic policy requirements; reviews academic progress; assists with academic planning; uses advising systems for outreach and documentation; connects students with campus resources; and collaborates with faculty, departments, and campus partners to support student success. The advisor builds ongoing relationships with students, provides proactive and targeted outreach, assesses students’ needs, offers guidance and referrals, and documents advising contacts and outcomes in NAVIGATE. The role also supports university events and orientation, develops and delivers workshops, coordinates advising with campus centers and departments, and incorporates co-curricular and career-development planning into advising conversations. The position may include advising first-time freshmen during summer orientation sessions and driving a campus golf cart as needed for event coordination. The position is full-time, exempt, and probationary. CSUSB’s standard operating hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional evening and weekend work may be required for departmental activities and university events. Work schedules may vary based on business needs. Employees must reside in California upon hire. A valid driver’s license and satisfactory background check are required.

Requirements

Typically demonstrated equivalent of two years of professional experience in a student services program area or related field; a master’s degree in a job-related field may substitute for one year of this experience.
Education equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field; additional specialized experience applying the required knowledge and abilities may substitute for education year for year.
Working knowledge of the practices, procedures, and activities of the assigned program and general knowledge of organizational and program management methods and problems.
General knowledge of research and interview techniques and principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; plan work assignments with initiative and resourcefulness; and implement long-range program improvements.
Ability to obtain factual and interpretive information through interviews; reason logically; collect, compile, analyze, and evaluate data; and make verbal or written presentations based on data.
Ability to advise students individually and in groups on routine matters where required.
Ability to recognize multicultural, multisexed, and multi-aged value systems and work accordingly.
Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, public and private agencies, and others in committee work, student advising, and community contacts.
Ability to rapidly acquire general knowledge of the overall operation, functions, and programs of the assigned campus.
Demonstrated ability to make decisions and carry through actions with implications for other program or service areas.
Possession of a valid driver’s license.
Satisfactory completion of a background check, including a criminal records check.
Must reside in California upon date of hire.
Must comply with mandated reporter requirements under the California Child Abuse and Neglect Reporting Act and CSU Executive Order 1083.
Must be lawfully authorized to work in the United States and complete employment eligibility verification upon hire.

Nice To Haves

Working knowledge of the practices, procedures, and activities of the assigned college programs.
Ability to acquire knowledge of the overall operation, functions, and programs of the assigned campus.
Demonstrated ability to make decisions and carry through actions with implications for other program or service areas.
Ability to interpret, apply, and explain program rules and regulations.
Ability to take initiative and exercise resourcefulness in advising practice.
Ability to translate student development and leadership theory and research into practice.
Experience fostering effective relationships, collaborating across organizational lines, and coordinating efforts across multiple areas.
Ability to communicate effectively verbally and in writing, including with large groups.
Ability to reason logically, analyze and evaluate data, and make verbal or written presentations based on data.
Current knowledge of trends and developments in higher education, student development theory, high-impact practices related to advising, transition, and student success.
Ability to work independently and collaboratively to plan events, conduct presentations, host workshops, and participate in orientation.

Responsibilities

Provide individual and group advising, maintain appropriate follow-up, respond to students’ academic questions, and support informed decisions and persistence toward degree completion.
Interpret academic requirements, policies, degree progress, and program information in light of individual student circumstances; identify barriers and support needs; and provide academic planning guidance, referrals, and follow-up.
Independently resolve routine advising matters within assigned responsibilities, including course selection, academic planning, degree progress questions, and interpretation of established requirements.
Consult with or refer exceptions, complex academic circumstances, policy interpretation questions, and matters beyond the advisor’s authority or expertise to an appropriate senior advisor, department chair, Registrar, management, or campus resource.
Use NAVIGATE to identify assigned student populations and review alerts or indicators; conduct proactive outreach and individualized advising; assess concerns and support needs; and determine interventions and follow-up.
Document advising contacts, actions, referrals, and outcomes in NAVIGATE and prepare summary reports to support timely intervention, retention, and progress toward graduation.
Elevate concerns requiring specialized or urgent assistance to the appropriate campus office or supervisor in accordance with established protocols.
Assess students’ academic, personal, and support needs and connect them with appropriate campus resources, consulting or escalating matters requiring specialized assistance or action beyond the advisor’s authority.
Collaborate with faculty and department chairs to review and exchange information about curriculum, major requirements, academic policies, and program changes, and incorporate current information into advising practices.
Integrate co-curricular and career-development planning into advising conversations and refer students to relevant programs and campus resources.
Support orientation, convocation, Weeks of Welcome, Choose CSUSB, and other university events by providing advising information, answering questions, and connecting students with resources.
Develop and deliver academic advising workshops on requirements, planning tools, policies, and campus resources.
Coordinate and conduct individual and group advising with campus centers and departments, including coordinating outreach and service delivery and providing or facilitating academic guidance and referrals.
May advise first-time freshmen during summer orientation sessions.
Drive a campus golf cart as needed when coordinating events.
Perform other classification-related duties as assigned.