Service Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Basic knowledge of accounting principles related to service operations.
• Proficiency with Microsoft Office applications, internet-based systems, and dealership business software.
• Knowledge of standard office procedures and administrative processes.
• Strong organizational skills and ability to prioritize work, manage multiple tasks, and maintain accurate records.
• Ability to communicate professionally and effectively with customers, technicians, coworkers, vendors, and management.
• Strong customer service skills and commitment to delivering a positive customer experience.
• Ability to review work orders, invoices, and related documentation for accuracy and completeness.
• Ability to coordinate workflow, monitor job progress, and support efficient service operations.
• Attention to detail, sound judgment, and problem-solving skills.
• Commitment to teamwork, accountability, continuous improvement, and positive working relationships across departments.

Nice To Haves

• General understanding of mechanical or technical terminology.
• Previous experience coordinating service operations, technician workflow, or dealership service functions.
• Experience using dealership management or manufacturer software systems.

Responsibilities

• Lead the daily operations of the Service Department to support customer satisfaction, productivity, and operational efficiency.
• Maintain a consistent pipeline of service work by coordinating scheduling and communicating with customers regarding service needs.
• Schedule and assign work to technicians based on skill level, workload, and business priorities.
• Manage the complete work order process, including opening work orders, monitoring job progress, reviewing completed work, and preparing accurate customer invoices.
• Review work orders to ensure accuracy, completeness, and proper parts usage before customer billing.
• Verify that applicable pickup, delivery, and service charges are accurately applied.
• Serve as a primary point of contact for internal and external customer inquiries related to service operations.
• Monitor technician progress and collaborate with available resources to improve efficiency and timely job completion.
• Maintain department records, equipment documentation, and service files.
• Coordinate with centralized warranty processing to ensure warranty claims and product improvement claims are submitted within required timeframes.
• Monitor work in process and support timely completion and invoicing of service work.
• Coordinate with the transportation department to maintain vehicle maintenance records in compliance with applicable DOT requirements.
• Conduct performance evaluations, provide coaching, and support the development of service technicians.
• Build positive working relationships with customers, coworkers, and other dealership departments.
• Foster a safe, organized, customer-focused, and team-oriented work environment.
• Perform other duties as assigned to support dealership operations.