Bench - Guest Service Mgr Level V

Lowes Foods•Raleigh, NC

2d•Onsite

About The Position

Lowes Foods is hiring for its Bench Guest Service Manager Level V role. The position is responsible for ensuring consistent, memorable guest experiences through superior show quality and guest service. The manager trains, demonstrates, evaluates, and coaches hosts on the four priorities: Safety, Friendliness, Show, and Efficiency, and supervises and performs functions related to sales-related assets. After training, Bench Department Managers are expected to fill a Department Manager role within 30 miles of their home. If no position is open, they remain in the bench role until one becomes available. The role includes coaching and training hosts, managing hiring and training activities, partnering with store management, and overseeing Front Porch guest-service operations, cash handling, deposits, audits, asset protection, and supplies.

Requirements

Strong communication and partnering skills.
Knowledge of and ability to apply retail operations.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Knowledge of and ability to apply the principles of differentiated learning.
Leadership experience with direct reports.
Ability to read and understand information and direction.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Must be at least 18 years old.
Ability to stand for extended periods of time.
Demonstrated successful use of math skills.
Ability to work well with computers.
Knowledge of Front Porch operations.
Ability to work shifts during peak times, such as 10–7, at least 3–4 days per week.

Responsibilities

Observe, evaluate, and coach hosts to deliver friendly, superior guest service focused on show.
Maintain measurement plans and reports to evaluate host, financial, and operational effectiveness.
Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
Deliver on-the-job training (OJT) programs and materials.
Drive measurement-based continuous improvement of OJT.
Select, train, and develop Guest Service Leaders.
Assess the Friendliness and Show aspects of each department, identify performance gaps and training needs, and partner with the store management team to provide solutions.
Manage training activities, assess support needs, and partner with the store management team to drive organizational effectiveness.
Manage hiring processes, including sourcing and candidate management, and work with the store management team to ensure interviewing, onboarding, and training follow established guidelines.
Complete, review, and maintain training documentation, including OJT, new-hire, and performance documentation.
Work with the Store Manager/Director to ensure schedules provide the desired level of guest service within established labor guides.
Process guest orders, including performing cashier or guest service clerk functions.
Perform guest service desk functions as needed.
Ensure an accurate daily cash count is completed.
Ensure bank deposits are completed daily according to policy.
Monitor and analyze audits according to company guidelines.
Monitor and enforce Front Porch policies related to Asset Protection and Shrink Control.
Ensure the security of the office and store funds.
Maintain Front Porch supplies according to budget.