Assistant Guest Service Mgr FT

Alex Lee•Hickory, NC

About The Position

The Assistant Guest Service Manager develops the skills and expertise needed to become a successful Guest Service Manager. The role supervises and supports the checkout area to ensure guests receive a fast, pleasant experience through consistent execution of Lowes Foods’ Guest Service Standards and Policies. It also oversees sales-related assets and assumes the Department Manager’s duties in their absence.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards under the No Noticeable Wait policy are met.
Work with the Store Manager and Guest Service Manager to create schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch according to guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front porch hosts.
Ensure unused checkout lanes are blocked off and enforce front porch policies related to asset protection and shrink control.
Train and direct hosts who are not meeting front porch standards, communicate performance concerns to the Guest Service Manager, and provide ongoing feedback.
Prepare weekly cash reports and supporting documentation, maintain sales-related information, process invoices and transfers as assigned, and process beer and wine payments.
Prepare bank deposits, handle payroll check approvals and cashing according to policy, and ensure accurate daily cash counts.
Process guest needs such as money orders, stamps, and lottery tickets, and process returned checks according to policy.
Secure the cash office and store funds, maintain cashier till accountability, and keep needed front porch and cash office supplies available.
Monitor and analyze the Operator Activity Report and perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.