Senior Manager, Service Operations & Enablement

Cerebras Systems • Sunnyvale, CA

8d

About The Position

Cerebras Systems is seeking a Senior Manager, Service Operations & Enablement to build and own the operating capabilities needed to support Cerebras infrastructure throughout its service lifecycle. As infrastructure expands across colocation facilities and customer on-premises environments, this leader will ensure deployments progress from technical completion to operational readiness and that the people operating them have the knowledge, procedures, and capabilities to succeed.

The role owns Operational Readiness, On-Prem O&M, Operator Enablement, Training & Certification, operational knowledge management, and operational due diligence for new infrastructure environments. The mission is to help every deployment enter and remain in production by establishing readiness, enabling operators, and creating a repeatable operations and maintenance model across Cerebras-operated, partner-operated, and customer-operated environments.

The role also partners with the Colocation/DC Contracts organization to assess prospective data center environments and provide operational requirements and recommendations to the commercial contracting process; commercial ownership remains with that organization. The successful candidate will create standards without unnecessary bureaucracy and measure enablement through demonstrated operational capability.

Requirements

• 8+ years in infrastructure operations, service operations, technical enablement, customer infrastructure, production readiness, or related technical fields.
• 3+ years leading teams or significant technical programs.
• Experience operationalizing complex hardware/software infrastructure.
• Experience establishing service-transition or operational-readiness processes.
• Strong understanding of production infrastructure operations and support models.
• Experience developing technical training, competency, certification, or knowledge-management programs.
• Strong customer-facing and cross-functional communication skills.
• Ability to turn complex technical knowledge into scalable operational processes.

Nice To Haves

• AI/HPC, large-scale compute, data center, cloud, or semiconductor systems experience.
• Experience supporting customer on-premises infrastructure.
• Experience developing O&M programs.
• Experience building training/certification programs for complex technical systems.
• Experience performing operational assessments of data center/service-provider environments.

Responsibilities

• Define and maintain Cerebras Ready-for-Service requirements.
• Own the operational acceptance process between Build & Deploy and production operations.
• Establish Operational Readiness Reviews for new clusters and major changes.
• Ensure monitoring, alerting, runbooks, escalation, support, spares, maintenance, and operator-readiness requirements are satisfied.
• Identify readiness gaps and drive them to closure.
• Measure Technical Completion to Operational Acceptance performance.
• Analyze early-life production issues and improve readiness criteria.
• Define scalable O&M models for customer on-premises deployments.
• Establish responsibilities for Cerebras-managed, jointly operated, and customer-operated environments.
• Define L1/L2/L3 operational boundaries and escalation paths.
• Establish maintenance, support, service, and operating procedures.
• Ensure each deployment has a clearly documented operational ownership model.
• Develop mechanisms for customer environments to become increasingly operationally independent where appropriate.
• Build training and competency frameworks for people operating Cerebras infrastructure.
• Develop training for Central Ops, SiteOps/DC Ops technicians, partners, and customer operators.
• Establish role-based curricula covering Cerebras systems, cluster operation, monitoring, troubleshooting, maintenance, escalation, and recovery.
• Establish operator qualification and certification standards.
• Maintain competency matrices defining which activities operators are qualified to perform.
• Develop refresher training and requalification mechanisms.
• Create practical drills and simulations for critical operational scenarios.
• Establish the operational knowledge-management framework.
• Own standards and lifecycle management for runbooks, SOPs, troubleshooting procedures, and operational playbooks.
• Translate Engineering knowledge into repeatable operational procedures.
• Ensure incident and reliability learnings are incorporated into procedures and training.
• Reduce dependence on tribal knowledge and individual Cerebras experts.
• Partner with the Colocation/DC Contracts organization to evaluate the operational suitability of prospective data center environments.
• Assess remote-hands capability, staffing and coverage, response SLAs, site access, receiving/logistics capability, spare-parts storage, escalation procedures, maintenance practices, incident response, serviceability, and operational support maturity.
• Provide operational requirements and recommendations into the commercial contracting process while the Colocation/DC Contracts organization retains commercial ownership.

Benefits

• Job stability with startup vitality
• A work culture described as simple and non-corporate that respects individual beliefs
• Continuous learning, growth, and support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed