Senior Operations Manager, Enablement - Delivery
About The Position
Snorkel AI is seeking a Senior Enablement Operations Manager to design, develop, and improve the enablement infrastructure and programs for its Delivery Organization. This includes tools, data systems, frameworks, and content that support the growth and performance of internal Delivery team members. The role will build and implement systematic programs that help Delivery employees become certified, high-performing contributors. The programs are intended to reduce time to productivity, improve operating models, and enable teams to deliver data sets with quality, speed, and efficiency. The position works with Delivery leadership and cross-functional partners, and owns programs from design through measurement and adoption in a fast-growing, ambiguous environment. Snorkel AI describes itself as a frontier AI data lab, founded out of the Stanford AI Lab in 2019. Its Enablement team supports the Data-as-a-Service business and expert contributor community through programs, training, and knowledge governance, using established learning practices and incorporating AI thoughtfully.
Requirements
- At least 5 years of experience in enablement operations or program management, building scalable programs for a technical workforce.
- Track record of designing and implementing enablement programs from scratch, including the systems, frameworks, and measurement infrastructure.
- Experience establishing analytics frameworks, building dashboards, conducting cohort analysis, and translating data into business narratives that demonstrate ROI.
- Expertise in scoping initiatives, building business cases, managing cross-functional teams, and delivering complex projects in ambiguous startup environments.
- Demonstrated ability to select and implement learning technology, such as LMS and assessment tools, and design scalable operational processes.
- Strong communication skills and ability to influence without authority across levels, from executives to individual contributors, while adapting communication to different audiences.
Nice To Haves
- Experience with data operations, quality assurance, annotation, or content moderation environments.
- Background in competency-based training design or certification program development.
- Familiarity with AI/ML concepts, data annotation workflows, or crowdsourcing platforms.
- Understanding of instructional design principles sufficient to partner effectively with learning professionals.
- Master's degree in Organizational Development, Learning & Development, Business Administration, or equivalent work experience.
- Relevant certifications such as PMP, ATD, or Change Management.
Responsibilities
- Build and expand the Delivery enablement roadmap in collaboration with Delivery leadership and team members, including competency frameworks, certification programs, onboarding, and ongoing development.
- Manage competency-based onboarding and certification programs; establish standard operating procedure playbooks in Notion; and measure improvements in ramp-up time, quality, and efficiency.
- Collaborate with Product Operations to align product launches with Delivery competencies through training programs and adoption measurement.
- Coordinate program delivery with DaaS leadership and cross-functional partners, serving as the enablement program manager for Delivery.
- Own program outcomes from design through measurement and adoption, adapting plans as needed to deliver successful outcomes on truncated timelines.
Benefits
- Meaningful opportunities to shape priorities and initiatives, influence strategic decisions, and impact company success.
- Support for career building, technical development, leadership opportunities, and learning new skills across functions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
