Service Contracts Manager

GOODWILL SOUTH FLORIDA•Miami, FL

25d•Onsite

About The Position

The Service Contracts Manager ensures that contracts are performed according to the Scope of Work and meet customer expectations. The role works with operations and training colleagues to ensure employees receive adequate training in safe and effective job procedures. The manager oversees budgets, profit and loss statements, quality control, staffing, training, work assignments, and timecards. Quality control includes regular written on-site inspections conducted with the Site Supervisor and/or customer. The position requires working knowledge of building maintenance, including restroom sanitation, office cleaning, carpet care, hard floor care, equipment operation and maintenance, chemical handling, Material Safety Data Sheets (MSDS), and safety protocols. The manager must be able to interpret and communicate contract requirements, prepare reports and other documentation, explain complex tasks clearly to workers and supervisors, and substitute for an absent Site Supervisor on short notice. Attendance at scheduled training sessions and certification or participation in BSCAI, CMI, ISSA, or IEHAI may be required for continued employment.

Requirements

High school diploma or GED required.
Strong communication skills, including the ability to train line workers and supervisors and maintain positive relationships with workers.
Ability to correct deficiencies promptly and uphold high standards.
Valid State of Florida Driver’s License and clean driving record.
Satisfactory working knowledge of building maintenance, including restroom sanitation, office cleaning, carpet care, hard floor care, equipment operation and maintenance, chemical handling, MSDS, and safety protocols.
Ability to prepare clear, legible written reports and forms.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and contract Scopes of Work.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Demonstrated problem-solving, oral and written communication, delegation, people management, ethics, planning and organizing, professionalism, quality, and safety skills.
Professional, takes initiative, dependable, accurate, and takes pride in work.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree (A.S.) preferred.
Relevant on-the-job experience will be favorably considered.
Certification and participation in BSCAI, CMI, ISSA, or IEHAI may be required for continued employment.

Responsibilities

Ensure contracts are performed at the level described in the Scope of Work and meet customer expectations.
Collaborate with the Division Operations Manager, Quality Control/Training Manager, and Training Supervisor to ensure employees receive adequate training in safe and effective job procedures.
Manage budgets, P&L statements, quality control, staffing, training, work assignments, and timecards.
Conduct regular written on-site quality control inspections with the Site Supervisor and/or customer.
Determine staffing levels needed to meet the Scope of Work while staying within budget.
Complete written reports, quality control inspections, Purchase Order requests, employee evaluations, inventory reports, and other forms as needed.
Read, comprehend, and implement contract Scopes of Work and communicate their requirements to Site Supervisors and workers.
Communicate complex tasks clearly and concisely to line workers and supervisors.
Substitute for an absent Site Supervisor on short notice.
Attend scheduled training sessions when required.
Perform other duties as directed.