Service Assurance Manager - Port Services

C.H. Robinson•Chicago, IL

8d•$60,700 - $96,200•Hybrid

About The Position

C.H. Robinson is seeking a Service Assurance Manager to join our Port Services team. In this role you will act as the primary point of contact for aligned customer accounts within the Port Services service line. You will be responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. If you have a strong background in logistics, a passion for customer relations, process improvement, and are solutions oriented, you may be an ideal fit for this role. This is a hybrid role, with 4 days in-office in our Chicago, IL location.

Requirements

High School diploma or GED
Minimum 2 years of previous logistics experience
Ability to travel up to 10% (domestically)

Nice To Haves

Bachelor’s degree from an accredited college or university
Strong analytical and problem-solving skills; ability to make data-driven decisions
Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
Strong knowledge of warehouse and inventory operational environments
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
Excellent verbal and written communication skills; must work effectively with all levels of management and employees
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment

Responsibilities

Partners with operations and capacity/product/supply teams to ensure optimal execution in support of customers
Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy
Targets and manages road map toward continuous improvement for their customers, in alignment to stakeholder priorities
Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
Serves as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate
Ensures quality expectations are met on all executed shipments
Ensures committed, awarded, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments
Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners (account management, operations, or leadership) on shipment updates, problem resolution and/or operational execution
Executes customer workflows, preferences, and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities