Sales and Service Manager Floater

24 Hour Fitness • Fountain Valley, CA

16h

About The Position

The Sales and Service Manager Floater (SSMF) ensures that the clubs they support deliver an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role hires and develops team members who build relationships, communicate the value of the company’s offerings, and focus on member acquisition and retention. The SSMF reviews processes and team effectiveness, drives guest and member engagement, and works toward sales revenue goals.

Unlike a club-based Sales and Service Manager, the SSMF supports multiple clubs within an assigned district or market, rotating among locations based on business need. This developmental role is intended to prepare leaders for a permanent club-based Sales and Service Manager position. Transition to that position is expected as opportunities arise, based on business need, performance, and readiness.

The SSMF reports to the District Manager. While supporting a club, the SSMF partners with that club’s General Manager and Sales and Service Manager. Sales and Service Experts and Associates continue to report to the club’s Sales and Service Manager, or directly to the SSMF when no Sales and Service Manager is assigned.

The role involves regular local travel between assigned clubs and travel for training and meetings. Physical demands include prolonged standing and walking, frequent interaction throughout the club, bending, stooping, climbing, reaching, and lifting or moving weights up to 25 pounds regularly and up to 50 pounds occasionally. The work environment includes cleaning agents, fitness equipment, moving mechanical parts, and noise typical of an active fitness and wellness setting.

Requirements

• High school diploma or GED.
• Current CPR and AED certifications from an approved organization.
• Valid driver’s license and reliable transportation to travel between assigned clubs.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responses to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to execute and prioritize multiple tasks.

Nice To Haves

• Bachelor’s degree.
• Prior management experience in service sales, leading 4–10 employees.
• One to two years of service sales experience.
• Fitness industry experience.

Responsibilities

• Hire, train, and continuously develop Sales and Service team members at each supported club.
• Lead team members in offering products and services tailored to members’ individual needs, and model relationship building and effective product and service recommendations.
• Assess team members’ skills, provide feedback and coaching, and oversee ongoing training in a member-centric service environment.
• Share relevant industry updates with team members.
• Manage team performance, engagement, personnel matters, and schedules within budgeted hours to ensure appropriate coverage.
• Drive department targets, including new member sales, fitness revenue, retail, and member retention.
• Support clubs across an assigned district or market as directed by the District Manager, rotating locations according to business needs, including leadership transitions and new manager onboarding.
• Drive new sales, including memberships, EFT, Point of Sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager; identify revenue gaps and adjust team execution as needed.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities.
• Generate new business through lead management and communicate current marketing campaigns to members and prospective members.
• Ensure new members are onboarded with a plan to support their health and wellness goals.
• Consistently achieve or exceed personal and team sales goals.
• Partner with the General Manager to provide a member-centric experience tailored to guest and member needs.
• Model and support a clean, friendly, well-maintained club environment.
• Partner with the Fitness Manager and/or Personal Training team on company fitness initiatives that improve member experience and support club financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.
• Travel regularly between clubs in the assigned district or market and travel for training and meetings as needed.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED