Asst. Service Manager - RideNow Austin

RideNow Group • Austin, TX

4d

About The Position

RideNow Powersports in Austin is hiring an Assistant Service Manager to lead the service team, manage department operations, and deliver a strong customer experience. The role oversees service scheduling, workflow, productivity, parts coordination, repair order accuracy, and the daily service pipeline. It is responsible for driving service revenue, labor hours per repair order, upselling, customer satisfaction scores, technician efficiency, and profitability.

The Assistant Service Manager coaches and develops employees, collaborates with other department heads, maintains safety and manufacturer standards, and resolves customer concerns. The position also ensures accurate records, cashiering, documentation, and open repair orders, while fostering accountability and continuous improvement. Applicants must pass pre-employment testing, including a background check, motor vehicle record check, and drug screening.

Requirements

• At least 2 years of management experience in a retail environment; dealership experience is preferred.
• Deep understanding of service operations, workflow optimization, and technician productivity.
• Strong leadership and team-building skills.
• Excellent communication skills, with a focus on customer satisfaction and problem resolution.
• Mechanical knowledge and familiarity with service diagnostics and repair processes.
• Ability to stay organized and manage time effectively.
• Ability to stand for extended periods.
• Ability to safely push motorcycles weighing up to 850 pounds.
• Ability to move safely and efficiently through indoor showrooms, vehicle lots, and service areas while remaining aware of moving vehicles, customer foot traffic, and showroom displays.
• Ability to frequently bend, kneel, crouch, and reach to perform job duties.
• Must pass pre-employment background check, motor vehicle record check, and drug screening.

Nice To Haves

• Dealership management experience.
• Familiarity with CDK and/or Lightspeed dealer management tools.
• Motorcycle endorsement.

Responsibilities

• Lead the service team, manage operations, and ensure an outstanding customer experience.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy.
• Drive service revenue, labor hours per repair order, upselling, customer satisfaction scores, technician efficiency, and profitability.
• Coach and develop team members through performance management and training.
• Collaborate with department heads to improve communication and the overall dealership experience.
• Ensure safety standards and manufacturer requirements are met.
• Resolve customer concerns professionally and promptly.
• Monitor the service pipeline daily and review open repair orders for accuracy, completion, and customer communication.
• Maintain accurate records and proper cashiering and documentation practices.
• Foster accountability, continuous improvement, and results-oriented teamwork.

Benefits

• Commission-based pay.
• Medical, dental, and vision insurance.
• Employer-paid life and short-term disability insurance.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed