Warranty Administrator - RideNow Austin
About The Position
RideNow is seeking a detail-oriented Warranty Administrator to manage and process warranty claims. The role is responsible for accurate claim submission, effective follow-up, and proper tracking of credits while maintaining clear communication with dealership staff. It is suited to someone who is organized, comfortable working with dealership software, and experienced in the service or warranty side of a powersports dealership. The position is based in Austin, Texas, and works closely with dealership service personnel. The schedule is hybrid, and the employee may work Saturday and/or Sunday as needed for mid- and end-of-month responsibilities. Applicants must pass pre-employment testing, including a background check, MVR, and drug screening.
Requirements
- Strong computer skills and comfort working with multiple software systems.
- High level of attention to detail and organizational ability.
- Clear written and verbal communication skills.
- Ability to safely and efficiently move through dealership premises, including indoor showrooms, vehicle lots, and service areas, while remaining aware of moving vehicles, customer foot traffic, and showroom displays.
- Ability to frequently bend, kneel, crouch, and reach to perform job duties.
Nice To Haves
- Previous experience in a dealership environment with a focus on powersports.
- Experience working with Lightspeed DMS is strongly preferred.
- Prior warranty administration or service department experience in powersports or automotive.
Responsibilities
- Access dealership Dealer Management Software (DMS) to review repair orders and gather required information.
- Enter and submit warranty claims through brand online systems.
- Follow up with OEMs regarding submitted claims, answering questions and providing additional documentation when required.
- Communicate with dealership Service Department staff to clarify repair details and obtain essential information.
- Notify appropriate staff of required warranty parts returns and track completion.
- Monitor claims through the crediting process and verify correct payment.
- Maintain organized records and ensure compliance with manufacturer warranty policies.
Benefits
- Base salary plus commission tied to cashiered warranty claims.
- Competitive total compensation target.
- Additional benefits available, to be discussed during the hiring process.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
