Service Advisor - RideNow Forney

RideNow Group • Forney, TX

3d • Onsite

About The Position

RideNow Powersports in Forney is seeking an enthusiastic, customer-focused Service Advisor. The role serves as a primary point of contact for customers bringing motorcycles, ATVs, UTVs, and personal watercraft in for repairs, maintenance, and recalls. The Service Advisor schedules appointments, documents customer concerns and vehicle issues, explains service needs and cost estimates, promotes services and current promotions, and keeps customers informed throughout the repair process. The role also monitors repair progress, reviews completed work with customers, and performs other related duties as needed.

Candidates must successfully complete a background check, motor vehicle record (MVR) check, and drug screening to qualify for employment.

Requirements

• At least 1 year of experience in a powersports or automotive dealership.
• Strong verbal and written communication and customer service skills.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Ability to stand for extended periods.
• Ability to safely push motorcycles weighing up to 850 pounds.
• Ability to move safely and efficiently through indoor showrooms, vehicle lots, and service areas while staying aware of moving vehicles, customer foot traffic, and showroom displays.
• Ability to frequently bend, kneel, crouch, and reach.
• Successful completion of a background check, MVR check, and drug screening.

Nice To Haves

• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Greet customers and guide them through the service process.
• Document customer concerns and vehicle issues accurately on repair orders for motorcycles, ATVs, UTVs, and personal watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers about required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to help ensure timely, quality completion.
• Keep customers updated on their vehicle’s status throughout the repair process.
• Review completed work with customers, answer questions, and ensure customer satisfaction.
• Perform other related duties as needed.

Benefits

• Commission-based pay
• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer-paid short-term disability insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed