Service Writer - RideNow Phoenix

RideNow Group•Phoenix, AZ

4d•Onsite

About The Position

RideNow Group is seeking a Powersports Service Advisor to serve as the key connection between customers and service technicians, creating a positive repair and maintenance experience for powersports riders. The role is based in Phoenix, Arizona, in the Service department. The advisor greets customers, understands their vehicle concerns, manages repair orders and estimates, provides service updates, coordinates work with technicians and parts specialists, and explains completed work and invoices. Other duties may be assigned.

Requirements

Exceptional communication and interpersonal skills to build trust with customers.
Strong computer skills, ability to multitask, and comfort using dealership management software.
An active, valid driver's license.
Ability to safely navigate active dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
Comfort working in loud environments with frequent motorcycle noise while maintaining awareness of showroom and warehouse traffic.
Ability to frequently bend, stoop, crouch, sit, stand, and move throughout the dealership during the workday.
Ability to regularly lift, move, or handle parts and equipment weighing up to 50 pounds, and push or pull powersports units and equipment weighing up to 850 pounds, with or without assistance.

Nice To Haves

Prior service writing or advising experience in the powersports, automotive, or marine industries.
Familiarity with motorcycles, ATVs, UTVs, and personal watercraft.
Motorcycle endorsement on a valid driver's license.

Responsibilities

Greet service customers, listen to their vehicle concerns, and translate their needs into actionable repair orders.
Open, update, and close work orders accurately, including labor and parts estimates.
Keep customers informed about service status, job progress, estimates, and repair timelines.
Coordinate with certified service technicians and parts specialists to support workflow and timely job completion.
Explain completed work, maintenance recommendations, and invoices clearly to customers.
Perform other duties as assigned.

Benefits

Commission-based pay structures may be available based on performance and role requirements.
Medical, dental, vision, pharmacy, and telemedicine options, effective the first of the month after 30 days.
Health savings account (HSA) and flexible spending account (FSA) plans.
401(k) retirement savings plan.
Company-paid life and AD&D insurance.
Short- and long-term disability coverage and supplemental insurance options.
Paid time off accrual of approximately 10 days annually for full-time team members.
Paid store holidays.
Employee discounts on powersports vehicles, gear, parts, and accessories.
Employee assistance program (EAP).
Pet discount plan.