Service Advisor - RideNow Dallas

RideNow Group • Dallas, TX

3d

About The Position

RideNow Powersports - Dallas is seeking an enthusiastic, customer-focused Service Advisor to support customers throughout the service process for motorcycles, ATVs, UTVs, and personal watercraft. The role schedules service appointments, documents customer concerns and vehicle issues, explains recommended work and cost estimates, and keeps customers informed while repairs are in progress. The Service Advisor also monitors repair progress, reviews completed work with customers, and supports customer satisfaction. Candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

Requirements

• At least 1 year of experience in a powersports or automotive dealership.
• Strong verbal and written communication and customer service skills.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods.
• Ability to safely push motorcycles weighing up to 850 pounds.
• Ability to move safely and efficiently through indoor showrooms, vehicle lots, and service areas while remaining aware of moving vehicles, customer foot traffic, and showroom displays.
• Ability to frequently bend, kneel, crouch, and reach to perform job duties.
• Successful completion of a background check, MVR check, and drug screening.

Nice To Haves

• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Greet customers and guide them through the service process.
• Document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and personal watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers about required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to help ensure timely, quality completion.
• Keep customers updated on vehicle status throughout the repair process.
• Review completed work with customers, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer-paid short-term disability insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed