Service Advisor - RideNow Austin

RideNow Group • Austin, TX

3d

About The Position

RideNow Powersports - Austin is seeking an enthusiastic, customer-focused Service Advisor to support customers throughout the powersports service process. The advisor schedules service appointments, documents customer concerns and vehicle issues, explains recommended services and cost estimates, and keeps customers informed while repairs are underway. The role serves motorcycles, ATVs, UTVs, and personal watercraft and also promotes additional services and current promotions. Candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

Requirements

• At least 1 year of experience in a powersports or automotive dealership.
• Strong verbal and written communication and customer service skills.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Must be able to stand for extended periods.
• Must be able to safely push motorcycles weighing up to 850 pounds.
• Must be able to safely and efficiently move through indoor showrooms, vehicle lots, and service areas while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.
• Must successfully complete a background check, MVR check, and drug screening.

Nice To Haves

• Motorcycle endorsement preferred.

Responsibilities

• Schedule appointments for repairs, maintenance, and recalls.
• Greet customers and guide them through the service process.
• Document customer concerns and vehicle issues clearly and accurately on repair orders for motorcycles, ATVs, UTVs, and personal watercraft.
• Communicate recommended additional work and service delays to the Service Manager and customers in a timely manner.
• Educate customers about required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to help ensure timely, quality completion.
• Keep customers updated on their vehicle’s status throughout the repair process.
• Review completed work with customers, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Benefits

• Medical, dental, and vision insurance
• Employer-paid life and short-term disability insurance
• Employee discounts
• Commission-based pay

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed