Service Advisor Jobs

About The Position

Requirements

• High school diploma or post-secondary education.
• Minimum of one (1) year of sales experience.
• Strong customer service orientation with the ability to work independently.
• Ability to learn and effectively use company-provided software and systems.
• Self-motivated, organized, and detail-oriented.

Nice To Haves

• Previous experience as a Truck or Automotive Service Advisor in a dealership environment is preferred.
• experience in a truck, automotive dealership, or aftermarket environment is an asset.

Responsibilities

• Maintain a high level of customer satisfaction while recommending appropriate repairs and services based on customer needs.
• Present maintenance recommendations and service menus in a clear and professional manner.
• Prepare accurate labour and parts estimates and provide realistic timelines for service completion.
• Answer incoming service calls professionally and efficiently.
• Manage and maintain relationships with repeat customers and oversee assigned accounts.
• Coordinate and monitor active service jobs to ensure timely completion.
• Act as a liaison between customers, technicians, and the service team to maximize efficiency and results.
• Maintain accurate documentation including work orders, purchase orders, invoices, and reports in accordance with company SOPs.
• Communicate service reminders and follow up with customers as required.
• Ensure the service area maintains a clean, safe, and professional appearance.
• Proactively reach out to customers for service opportunities and accurately record information in the CRM system.

Benefits

• A positive and supportive work environment with an active social committee and company events.
• Competitive compensation and bonus program (details shared during the recruitment process).
• Comprehensive health and dental benefits, including an Employee Assistance Program.
• Generous vacation and paid time off (PTO) in alignment with Ontario employment standards.
• Opportunities for professional development and internal career advancement within a family-owned organization.