Service Advisor

Reddick Brown Ford•Morrison, TN

11d

About The Position

Reddick Brown Ford is seeking a professional, customer-focused Service Advisor to join its service department. The role involves assisting customers with vehicle service needs, coordinating with technicians, preparing estimates, monitoring repair progress, communicating updates, and explaining completed work and charges. The Service Advisor also handles warranty and recall work according to Ford guidelines.

Requirements

At least 1 year of experience in a service department.
Knowledge of automobiles.
Past experience as a service advisor, assistant lane manager, or service consultant.
Ability to stay self-motivated.
Excellent time-management skills and a sense of urgency.
Ability to identify problems quickly.
Energetic personality and a positive, friendly attitude.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs, technology, and repair and service procedures and specifications.
Ability to work in a fast-paced environment.
Ability to lift 50 pounds and work on your feet for extended periods.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership.

Responsibilities

Greet customers promptly and obtain customer and vehicle information.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Work with technicians to diagnose concerns, prepare estimates, and obtain customer approvals.
Keep customers informed throughout the day by phone, text, and email.
Prepare complete and accurate estimates for labor and parts.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Handle warranty and recall work according to Ford guidelines.