(USA) Tire and Battery Service Advisor

Walmart • Vestal, NY

11d • Onsite

About The Position

The Tire and Battery Service Advisor supports members in the Tire and Battery Center (TBC) by providing product guidance, service recommendations, appointment assistance, and sales support. The role monitors tire and battery orders, communicates changes or cancellations, and helps members identify alternative installation options or tire fitments. It also assists with tire maintenance and repair services, explains warranties, and uses Sam’s Garage, product knowledge, and reference materials to recommend suitable products and services.

The advisor helps maintain a safe, organized, stocked, and properly merchandised sales floor; handles merchandise, displays, returns, claims, damages, and shrink; and operates TBC equipment and point-of-sale systems. The role triages service workflow and appointments, supports efficient service-bay operations, completes vehicle service requests and tests, and collaborates with technicians, team leads, and club associates. It also models high-quality member service, helps train and develop team members, uses digital tools to support operations, and follows company policies, safety requirements, and ethical standards.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised in accordance with company policies; properly handle claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installation or tire-fitment options.
• Assist members with tire maintenance and repair services and provide recommendations on tire and battery products, warranties, and services.
• Greet members, identify their needs, assist with purchasing and service decisions, resolve concerns, and provide professional and empathetic service.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding service-queue requirements, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or technicians.
• Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Support, train, develop, and mentor team members; help identify and address roadblocks.
• Provide products and services according to company policies and procedures; complete vehicle service requests and tests; and operate TBC equipment safely and properly.
• Receive, store, and dispose of merchandise and supplies; complete and maintain required documentation.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
• Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments by setting priorities, collaborating, communicating progress, adapting to change, and recommending improvements.
• Model company values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures to prevent shrink, comply with applicable laws, assist members with payment methods, return policies, and item locations, complete sales in a timely manner, and report complaints or problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, with eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed