Service Advisor

Armstrong Volkswagen•Gladstone, OR

11d

About The Position

Armstrong is seeking a Service Advisor to help provide customers with an extraordinary automotive experience. The role oversees service orders and the flow of the Drive Lane, supports customers throughout their service experience, and coordinates work between technicians. Armstrong provides comprehensive, position-specific training, on-the-job training, and ongoing personal development.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and the flow of the Drive Lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete additional assignments that help the dealership leave a positive impression.
Provide concierge support for owner inquiries by phone or in person, ensuring customers are handled appropriately.
Ensure technicians’ daily inventory of time is consistently sold to service customers.
Distribute work efficiently between technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain the Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty claim administration, as well as training and supervising the service department.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with the factory and foster positive employee relations.