Service Advisor - Park Place Lexus Grapevine

Asbury Automotive • Grapevine, TX

6d

About The Position

The Service Advisor is the face of the dealership for service customers. The role is responsible for presenting and selling needed products and services professionally while following the manufacturer’s published maintenance schedule and requirements. Service Advisors build rapport with customers to promote satisfaction and retention. They help redefine the guest experience by providing timely, customer-focused service in a fast-paced environment.

Requirements

• Able to manage in a fast-paced work environment with limited supervision.
• Strong customer service, phone, and computer skills.
• At least 18 years of age.
• Valid driver’s license.
• Must pass pre-employment background and drug screening.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Prepare and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain CSI at or above Asbury’s specified district, regional, and national goals.
• Safeguard customer, company, and manufacturer information, as well as customer vehicles and property, in compliance with applicable laws and company policy.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury’s Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed