Service Advisor - Park Place Lexus Grapevine

Asbury Automotive Group • Grapevine, TX

5d

About The Position

The Service Advisor is the face of the dealership for service customers. The role presents and sells needed products and services professionally while following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds rapport to promote customer satisfaction and retention, advises customers on vehicle care, and coordinates repair estimates, schedules, and completion times. The position requires strong customer service, phone, and computer skills and the ability to work in a fast-paced environment with limited supervision.

Requirements

• At least 18 years of age.
• Valid driver’s license.
• Ability to pass pre-employment background and drug screening.
• Strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain CSI scores at or above Asbury’s specified district, regional, and national goals.
• Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Manage work effectively in a fast-paced environment with limited supervision.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives, including paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed