Service Advisor

Penske Automotive Group • San Diego, CA

11d • Onsite

About The Position

Mercedes-Benz of San Diego, a Penske Automotive Group dealership, is seeking an Automotive Service Advisor to deliver extraordinary customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The position offers minimum wage plus commissions, with expected pay of $75,000–$150,000 per year.

The role focuses on delivering a world-class service experience, helping customers understand and approve maintenance requirements, repair orders, and estimates, and communicating with clarity, accuracy, and courtesy. The advisor is expected to contribute to dealership growth and personal career development by meeting challenging monthly goals.

The position primarily works in an automotive shop environment. The covered workspace may be subject to heat, cold, regular loud noise, and work-related hazards. The role requires prolonged standing and regular physical activity, including pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking. Employees must be able to wear required safety and health personal protective equipment, including a respirator when required. Evening, weekend, and holiday work may be required.

Requirements

• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver’s license.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills, including the ability to listen to customers and determine how to assist them.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to work well in a team environment and take direction from multiple employees.
• Knowledge of automotive systems, tools, and repair processes.
• Ability to communicate technical terms to a non-technical audience.
• Ability to use technical reference materials and manuals in written and online formats.
• Outstanding attention to detail and commitment to quality.
• Effective time management and prioritization skills.
• Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
• Ability to perform the physical demands described, including prolonged standing and regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.
• Ability to talk and hear.

Nice To Haves

• Experience writing service at a Mercedes-Benz is highly preferred.
• Prior experience in a service department.

Responsibilities

• Serve as the liaison between customers and the service department.
• Schedule service appointments and review customers’ vehicle service histories.
• Communicate vehicle maintenance and repair information to customers.
• Provide accurate cost estimates and explain maintenance requirements and repair orders.
• Help customers understand and approve recommended services and estimates.
• Deliver a professional, clear, accurate, and courteous customer experience.
• Meet challenging monthly goals and contribute to dealership and career growth.
• Follow processes that support quality and safety.
• Prioritize work while taking direction from multiple employees.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED