Truck Service Advisor I
About The Position
The Truck Service Advisor (TSA) provides customer service by using knowledge of products and services, writing work orders, suggestive selling, and processing over-the-counter transactions. The role helps generate revenue, coordinates parts and quotes, and supports customers so travelers can return to the road. The Truck Service team operates across more than 280 locations nationwide. The position works in a service-counter environment and may involve outdoor elements, fumes, particles, moving mechanical parts, vibration, loud noise, and exposure to dirt, dust, grime, grease, oil, gas, and concentrated cleaning solutions. Physical activities and demands include regularly talking and hearing; occasionally standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive use of legs, and lifting or moving objects weighing up to 50 pounds. Vision requirements include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Duties are performed with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Professional presentation when interacting with customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
- Valid driver's license.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide customer service and maintain knowledge of products and services offered.
- Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
- Write, detail, and process work orders and over-the-counter transactions.
- Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
- Source parts from outside vendors and coordinate delivery.
- Prepare end-of-shift drops and shift reports, and understand various payment types.
- Maintain cleanliness of service counters, showroom, and customer restrooms.
- Maintain the safety of customers and team members.
Benefits
- Competitive wages
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid vacation and holidays
- Tuition reimbursement
- On-site meal discounts
- Discounts on technology, travel, food, and fuel
- Opportunity for growth and advancement with company-paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
