Security Manager Jobs

About The Position

Requirements

• High school diploma or GED.
• At least four years of experience in security or law enforcement and two years of supervisory experience in security or law enforcement, preferably in a casino or hospitality environment; or an equivalent combination of education and experience.
• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid Catawba Gaming License as required by tribal and state authorities.
• Strong leadership, communication, and conflict-resolution skills.
• Ability to follow verbal and written instructions and communicate verbally and in writing.
• Ability to work an alternate schedule as needed, including nights, weekends, and holidays.
• Ability to work in a loud, fast-paced environment; may occasionally be exposed to secondhand cigarette smoke.
• Regularly reach with hands and arms; bend to open or use lower drawers or cabinetry; talk, hear, and see.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 30 pounds.

Nice To Haves

• Associate or bachelor's degree in criminal justice, business administration, or business management.
• Security or law-enforcement supervisory experience in a casino or hospitality environment.
• Knowledge of gaming regulations and surveillance systems.
• CPR, First Aid, and security certifications.

Responsibilities

• Lead and manage security officers during the shift, ensuring appropriate coverage and adherence to protocols.
• Monitor live feeds and recordings to detect suspicious behavior or policy violations.
• Respond to emergencies, disturbances, and guest complaints, coordinating with law enforcement when necessary.
• Ensure security and safety policies are followed, including requirements for ID checks, restricted-access areas, and gaming-floor conduct.
• Provide on-the-job training and performance feedback to security personnel.
• Prepare detailed shift reports documenting incidents, staffing, and operational issues.
• Safeguard cash-handling areas, vaults, and high-value assets.
• Review daily shift reports and follow up on significant incidents.
• Ensure compliance with policies and procedures, including System of Internal Control Standards (SICS) and Tribal Internal Control Standards (TICS).
• Maintain the training database for security supervisors, leads, and officers.
• Review incident reports for completeness and accuracy.
• Conduct follow-up investigations into criminal and non-criminal incidents as directed by the Security Manager.
• Maintain the lost-and-found inventory log and coordinate donations and disposal of long-term items.
• Assist the Security Manager in analyzing and recommending changes to staffing levels.
• Maintain equipment logs and recommend new purchases.
• Participate in departmental and company meetings and training courses.
• Maintain a professional presence on the casino floor, assist guests, and de-escalate conflicts.
• Ensure operations comply with local gaming laws and health and safety regulations.
• Perform other duties as assigned.