Manager, Event Security

Anaheim Ducks Hockey Club•Anaheim, CA

8d•$100,000 - $130,000•Onsite

About The Position

The Manager, Event Security oversees security operations for events at Honda Center and other OCVIBE venues, helping ensure the safety and security of guests, team members, performers, and assets. The role coordinates event security staffing and logistics, supervises event security personnel, responds to incidents, and communicates with management across relevant departments. It also collaborates with promoters, touring security, and NHL representatives when applicable, and ensures events have appropriate staffing from public safety agencies, including law enforcement and emergency responders. The Manager works with internal stakeholders to implement security strategies while supporting a fun, inviting, and memorable guest experience. This position plans and oversees event security operations, develops event-specific strategies based on attendance and risk assessments, manages security staff, and ensures screening and credentialing procedures are carried out. It monitors risks, coordinates emergency responses, maintains incident documentation, leads post-event debriefs, and ensures compliance with venue policies, regulations, and security standards. The role also provides team direction and training, collaborates across venue departments, and maintains a visible, approachable presence for guests and event representatives. The position is on-site and may require evening, weekend, and holiday work according to event schedules.

Requirements

Minimum 5 years of experience in event security, venue security, or a related field; the posting also specifies 5 years of security-related experience.
At least 1 year in a leadership or supervisory role within a security or public safety environment.
Experience working with law enforcement, emergency responders, and other operating departments such as Guest Services, Facilities, and Parking.
Strong understanding of event security operations, crowd management, and emergency response protocols.
Working knowledge of local, state, and federal security regulations applicable to large venues and events.
Excellent leadership and team management skills, including experience supervising security staff.
Strong verbal and written communication skills and the ability to interact with diverse stakeholders, including guests, performers, executives, and law enforcement.
Proficiency with security technologies such as surveillance cameras, access control systems, and incident management software.
Ability to remain calm and make sound decisions under pressure in high-stress situations.
Ability to assess risks and implement effective security strategies for events of varying sizes.
Ability to work evenings, weekends, and holidays as required by event schedules.
Bachelor's degree or an equivalent combination of education and experience.
BSIS Guard Card certification required.

Responsibilities

Plan, implement, and oversee security operations for events, ensuring a safe, secure, and welcoming environment.
Ensure all critical components of pre-event assessments are examined and in good order.
Develop and execute security strategies based on event-specific needs, attendance, and risk assessments.
Manage event security personnel, including hiring, training, scheduling, and performance monitoring.
Ensure security checkpoints, bag screenings, metal detection, and credentialing procedures are properly executed.
Serve as the primary security liaison with event organizers, promoters, and touring personnel to align protocols and prevent or address potential threats.
Monitor event activities for potential security risks and implement preventive or corrective measures.
Ensure team members are trained and briefed on emergency plans.
Manage emergency situations as needed, including crowd control, medical incidents, and evacuations.
Respond to and manage security incidents, disturbances, and emergencies promptly and professionally.
Ensure incidents requiring documentation are recorded in incident reports.
Coordinate with law enforcement, fire departments, and medical personnel on emergency response procedures.
Lead post-event debriefs, identify areas for improvement, and implement corrective actions.
Maintain accurate incident records, reports, and security logs for documentation and compliance.
Supervise and direct event security staff, ensuring adherence to policies, procedures, and protocols.
Assign duties, monitor staff performance, and provide support throughout events.
Conduct pre-event briefings on event-specific procedures, protocols, and relevant topics.
Collaborate with the Senior Manager, Security Operations, and venue management teams to align security efforts with event objectives.
Work with Guest Services, Operations, Risk Management, and other departments to support a safe guest experience.
Ensure compliance with venue security policies, local regulations, and industry best practices.
Stay current on security threats, trends, and technologies to enhance event security strategies.
Oversee and enforce crowd management, ejection, and emergency evacuation protocols.
Ensure staff receive initial and recurrent training and that training is documented.
Maintain a visible and approachable presence before, during, and after events to address complaints and communicate with guests, staff, and promoter or client representatives.