Manager, Event Security

OC Sports & Entertainment•Anaheim, CA

6d•Onsite

About The Position

The Manager, Event Security oversees security operations for events at Honda Center and other OCVIBE venues, helping ensure the safety and security of guests, team members, performers, and assets. The role coordinates event security staffing and logistics, supervises event security personnel, responds to incidents, and communicates with management across relevant OCVIBE departments. It also collaborates with promoters, tour security, and NHL representatives (if applicable) before, during, and after events, and ensures events are staffed with an appropriate number of personnel from public safety agencies, including law enforcement and emergency responders. Working closely with internal stakeholders, the Manager implements security strategies and measures that uphold safety and security standards while supporting a fun, inviting, and memorable guest experience. The position is on-site and may require evening, weekend, and holiday work based on event schedules.

Requirements

At least 5 years of experience in event security, venue security, or a related field; at least 1 year must be in a leadership or supervisory role in a security or public safety environment.
Bachelor's degree or an equivalent combination of education and experience.
Required BSIS Guard Card certification.
Experience working with law enforcement, emergency responders, and other operating departments, such as Guest Services, Facilities, and Parking.
Strong understanding of event security operations, crowd management, and emergency response protocols.
Working knowledge of local, state, and federal security regulations applicable to large venues and events.
Strong leadership and team management skills, including experience supervising security staff.
Strong verbal and written communication skills and the ability to interact with diverse stakeholders, including guests, performers, executives, and law enforcement.
Proficiency with security technologies such as surveillance cameras, access control systems, and incident management software.
Ability to remain calm and make sound decisions under pressure in high-stress situations.
Ability to assess risks and implement effective security strategies for events of varying sizes.
Ability to work evenings, weekends, and holidays as required by event schedules.

Responsibilities

Plan, implement, and oversee event security operations to provide a safe, secure, and welcoming environment.
Ensure all critical components of pre-event assessments are examined and in good order.
Develop and execute security strategies based on event-specific needs, attendance, and risk assessments.
Manage event security personnel, including hiring, training, scheduling, and performance monitoring.
Ensure security checkpoints, bag screenings, metal detection, and credentialing procedures are properly executed.
Serve as the primary security liaison with event organizers, promoters, and touring personnel to align security protocols and prevent or address potential threats.
Monitor event activities for security risks and implement preventive or corrective measures.
Ensure team members are trained and briefed on emergency plans.
Manage emergency situations, including crowd control or management, medical incidents, and evacuations.
Respond to and manage security incidents, disturbances, and emergencies promptly and professionally.
Document incidents requiring reports and maintain accurate incident reports, records, and security logs.
Coordinate with law enforcement, fire departments, and medical personnel to ensure proper emergency response procedures.
Lead post-event debriefs, identify areas for improvement, and implement corrective actions.
Supervise and direct event security staff, ensuring adherence to policies, procedures, and protocols.
Assign duties, monitor staff performance, and provide support throughout events.
Conduct pre-event briefings so security personnel understand event-specific procedures, protocols, and relevant topics.
Collaborate with the Senior Manager, Security Operations, venue management teams, Guest Services, Operations, and Risk Management to align security with event objectives and guest experience.
Ensure compliance with venue security policies, local regulations, and industry best practices.
Stay current on security threats, trends, and technologies to enhance event security strategies.
Oversee and enforce safety protocols, including crowd management, ejections, and emergency evacuation plans.
Ensure staff receive initial and recurrent training and that training is documented.
Maintain a visible, approachable presence before, during, and after events to address complaints and communicate with guests, staff, and promoter or client representatives.