Account Manager - Event Security

GardaWorld•Saginaw, MI

9d•$50,000 - $55,000•Onsite

About The Position

The Account Manager oversees day-to-day event security operations, workforce readiness, customer experience, and event-day execution. Working closely with the Area Manager/Regional Director, this role coordinates recruiting, hiring, licensing, training, scheduling, staffing plans, budgets, payroll, and invoicing. The Account Manager coaches and develops the operations team, communicates proactively with customers, and works with leadership to improve operating strategies. The position is primarily office-based but includes frequent work at indoor and outdoor events, weekend and evening on-call needs, and travel up to 25%.

Requirements

Strong leadership and people-management skills.
Previous event, crowd management, or convention center experience.
Excellent written and verbal communication skills.
Customer-focused mindset and drive to exceed expectations.
Experience mentoring, coaching, and developing teams.
Initiative and ability to thrive in changing environments.
Bachelor’s degree or equivalent work experience.
At least 3 years of experience in operations, service, field, or project management.

Nice To Haves

Experience in event staffing, security, sports management, or athletics.

Responsibilities

Oversee daily operations, including recruiting, hiring, licensing, training, scheduling, and event-day execution.
Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy.
Coach, mentor, and develop the operations team.
Improve the customer experience through proactive communication, regular check-ins, and service improvements.
Partner with leadership to create more efficient operating strategies.
Ensure staffing needs are met on time and within budget.
Maintain accurate records and reports for internal and external use.
Be available for weekend and evening on-call needs and travel up to 25%.
Perform additional duties as needed.