Physical Security Technology Manager

UO HR Website•Eugene, OR

3d•Onsite

About The Position

The Physical Security Technology Manager supports physical security technology operations at the University of Oregon Police Department and across the university campus. Reporting to the Director of Security Operations, the role oversees facility support for access control, cameras, alarms, dispatch-related tools, and Security Operations Center hardware and software. It includes camera asset management, maintenance and procurement of outsourced services, and functional implementation of security planning for building security systems. The manager supports security and fire alarm panels, receivers, dialers, phones, panic-button hardware, standards development and revision, building schedule information, quarterly updates, and web-based tools. The position provides 24/7 alarm and camera management support, including immediate maintenance and technical support for installations and integrations, and sourcing contracted services as needed. It also assists with compliance with the Campus Access Control Policy and supports the Access Control Advisory Committee, Security Operations Center, FASS IT, and campus security technology vendors. The work combines administrative and field-based duties in varied facility settings, including electrical and mechanical rooms. The position works variable hours to support special events and collaborates with campus risk and facilities units to develop integrated safety strategies. It may work independently or as part of a team, assessing needs, setting priorities, selecting methods and materials, and responding to customers. The role requires maintaining eligibility for UO driver certification and an Oregon driver's license. The position may be required to provide essential services during emergencies and inclement weather.

Requirements

At least three years of experience working with physical security technology, electronic security systems, information technology, or a related field.
At least two years of experience with one or more physical security systems, such as access control, video surveillance, alarm systems, emergency communications, or other integrated security technologies.
At least two years of experience coordinating projects, programs, vendors, system installations, upgrades, or technology initiatives.
An equivalent combination of education, training, and experience may be considered.
No unpardoned adult felony convictions and no convictions for domestic violence.
Valid driver's license and proof of insurability; must maintain an Oregon driver's license and qualify for UO driver's certification eligibility.
Ability to pass a comprehensive background assessment, including criminal history check, driving record review, physical examination, psychological evaluation including drug screening, and an inclusive appraisal.
Complete Department of Public Safety Standards and Training Alarm Monitor Professional certification within one year of hire.
Obtain Adult CPR, First Aid, and AED certification within 60 days of employment.
Submit to state or residence and national fingerprint-based records checks for CJIS compliance within 30 days of employment.
Complete Level 4 CJIS Security Awareness Training within 30 days of employment.
Possess or obtain Law Enforcement Data System (LEDS) certification within 60 days of employment.
Demonstrate integrity, emotional maturity, and ethical conduct.
Work effectively, continuously, and discreetly with confidential and potentially sensitive information.
Commitment to diversity and the ability to work with people from diverse socioeconomic and cultural backgrounds.
Build collaborative relationships with diverse internal and external groups.
Strong verbal and written communication skills, including presenting ideas and clearly communicating plans and procedures to internal customers, team members, and UOPD Command Staff.
Work effectively and inclusively in a diverse higher-education environment.
Evaluate technical issues, develop recommendations, and exercise independent judgment in managing security technology programs.

Nice To Haves

Bachelor's degree, or an equivalent combination of education, training, and experience in security technology, information technology, public safety, law enforcement, and/or higher education.
Coursework or experience related to project management.
Three years of information and security-related technology experience in public safety, law enforcement, or private security comparable in scope to the position's requirements and duties.
Experience working on a university campus.
One year of supervisory experience in a law enforcement or security setting.
Five years of related IT or security technology experience in public safety, law enforcement, or another security setting comparable in scope to the position's requirements and duties.
Three years of supervisory experience in IT and security system management within a law enforcement or security setting.
Experience developing and implementing risk-based reduction through security technology programs.
Experience leading a results-focused IT team.
Experience administering an enterprise-wide access management and networkable video recording system, such as AMAG or similar.

Responsibilities

Provide facility support for access control, camera, and alarm systems across UOPD and the University of Oregon campus.
Optimize dispatch-related tools and support Security Operations Center hardware and software systems.
Manage camera assets and maintain or procure outsourced security technology services where appropriate.
Contribute to implementing security planning for building security systems, including alarm panels, receivers, dialers, phones, and panic-button hardware.
Recommend and revise standards; capture recurring building schedule information and collect quarterly changes.
Populate web-based tools and support 24/7 alarm and camera management needs.
Provide immediate maintenance and technical support for system installation and integration, and source additional contracted services as needed.
Assist with compliance needs related to the Campus Access Control Policy, as directed by the Director of Security.
Support the Access Control Advisory Committee and coordinate with the Security Operations Center, FASS IT, and campus security technology vendors.
Support special events with regular but variable hours to mitigate campus risk.
Collaborate with Safety and Risk Services, Environmental Health and Safety, the Lock Shop, FASS IT, and CPFM Electrical to develop integrated campus safety strategies.
Assess customer needs, set priorities, select appropriate methods and materials, and perform work independently or as part of a team.
Maintain eligibility for UO driver's certification and an Oregon driver's license throughout employment.
Provide essential services and functions during emergencies and inclement weather when required.