(USA) Manager, Security Technology
About The Position
The Manager, Security Technology, leads the technical support and project management of advanced alarm programming and security system solutions. This role oversees troubleshooting escalations, develops analytics to enhance operational efficiency, and manages security projects from blueprint interpretation to contractor coordination. The position fosters strong stakeholder relationships, drives continuous improvement, and ensures compliance with company policies and regulatory standards. By providing leadership and development opportunities, the manager cultivates a high-performing team committed to integrity, accountability, and delivering effective security technology solutions aligned with business objectives. The GSSI Security Technology Special Projects team supports projects by ensuring compliance, meeting installation standards, and delivering on schedule to fulfill stakeholder expectations. The team leads the design and implementation of electronic fire alarm, intrusion alarm, security camera, and paging systems. They manage technical support, troubleshoot complex issues, and coordinate resources to maintain project quality. Focused on continuous improvement and effective communication, the team collaborates with stakeholders to achieve results while upholding company policies and standards. Their work ensures secure, reliable systems that contribute to overall safety and operational excellence.
Requirements
- Proven expertise in managing security technology projects, including fire alarm and intrusion detection systems.
- Strong leadership skills with experience in collaborating with, training, mentoring, and developing high-performing teams.
- Advanced troubleshooting and problem-solving abilities related to alarm programming and security systems.
- Proficiency in workflow management, continuous improvement processes, and decision-making based on data analytics.
- Excellent communication and organizational skills to coordinate with stakeholders and ensure compliance with policies.
- Accountability in delivering results while upholding integrity, ethics, and company values.
- Ability to manage resources, contractor relationships, and regulatory documentation effectively.
- Bachelor's degree in Electrical Engineering, Electronics, Computer Science, Business, or related field and 2 years’ experience in security systems, electronics, or related area OR 4 years’ experience in security systems, electronics, or related area.
Nice To Haves
- Emergency Management
- Supervising Associates
Responsibilities
- Manage technical support processes for advanced alarm programming and security system devices, resolving complex troubleshooting issues.
- Develop and implement analytics to enhance operational efficiencies and evaluate ongoing project effectiveness.
- Lead security technology projects by interpreting blueprints, coordinating resources, and ensuring compliance with regulatory requirements.
- Communicate project plans and progress to stakeholders and team members, fostering collaboration and accountability.
- Supervise, mentor, and develop associates, promoting continuous learning and performance excellence.
- Ensure adherence to company policies, ethical standards, and safety protocols while driving improvements and innovation.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
