Security Manager Jobs

About The Position

Requirements

• At least 5 years of experience in security patrolling and reporting.
• At least 3 years of experience managing security vendors, contractors, and customers.
• At least 3 years of experience working in operations, physical security, or an equivalent environment.
• At least 2 years of project management experience.
• A bachelor's degree, or at least 5 years of experience working in operations, physical security, or an equivalent environment; or an associate degree, or at least 3 years of such experience.
• Ability to travel up to 10%, including travel to other sites to provide training and support as needed.
• Proficiency with computer skills, including the Microsoft Office suite.
• Proficiency in access control systems and related software.
• Ability to communicate effectively verbally and in writing, including for public interaction and report writing, and strong customer service skills.
• Ability to handle typical emergency and crisis situations efficiently and effectively.
• Ability to walk, stand, or sit for at least eight hours.
• Ability to meet physical demands that may include frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting 10 to 50 pounds regularly; heavier weights may be handled with other individuals or lifting aids.
• May be required to fulfill 24/7/365 on-call responsibilities.

Nice To Haves

• At least 2 years of security-related management and leadership experience.
• At least 2 years of experience with access control and video surveillance software applications, such as ProWatch and Genetec.
• At least 2 years of experience identifying security gaps in physical barriers, officer procedures, policies, surveillance equipment, and alarm points.
• At least 2 years of experience driving campaigns to reduce nuisance alarms.
• At least 2 years of experience influencing others to achieve security excellence goals in a corporate environment.
• At least 2 years of experience demonstrating strong verbal and written communication skills in a professional work setting.
• At least 2 years of experience overseeing security subcontractors providing guards, electronic security systems, door construction and repair, fencing, and access controls.
• At least 2 years of experience overseeing security construction projects.
• At least 2 years of experience teaching others proper security processes and methods.
• Military background or prior law enforcement experience.
• Active security credentials, such as ASIS Management Security.

Responsibilities

• Supervise contract frontline security staff and daily security operations to provide a safe experience for everyone entering the facility.
• Manage security operations for a data center.
• Coordinate with security vendor management to improve security team skills through targeted training, practical exercises, and documentation and application of lessons learned.
• Interface with and assist in mobilizing vendors performing system repairs at existing sites and security work for new construction.
• Improve contract guard operations using key performance indicators, collaborative improvement plans, training, and security briefings for contractor and subcontractor personnel.
• Ensure Security Department protocols are followed, including camera monitoring, fire alarm monitoring, physical patrols, incident documentation, dispatching, and completion of daily logs and files.
• Verify that data center security programs meet defined corporate security standards.
• Be available 24/7/365 to respond to and manage emergency and non-emergency assistance requests professionally.
• Manage onboarding of new contract security staff for sites under construction.
• Ensure security systems are fully functional, including Access Control, Visitor Management, Service Now, and CCTV.
• Create, assign, and issue facility access badges to authorized personnel.
• Investigate accidents, thefts, disturbances, and discrepancies and provide timely notifications to required parties.
• Maintain familiarity with emergency response plans and evacuation procedures, including conducting fire evacuation drills.
• Keep security equipment in excellent working condition through regular inspections and QTS preventative maintenance programs.
• Develop and maintain working relationships with Federal, State, and Local Law Enforcement, as well as Fire and EMS.
• Generate reports and prepare and deliver presentations and briefings about physical security operations to customers, stakeholders, and senior leaders.
• Provide reports as needed for internal and external audits.
• Advocate for customers by identifying security-related opportunities and developing solutions that maintain security standards.
• Perform security officer duties as needed to support efficient operations and guest service standards.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, paid volunteer days, and floating holidays.
• Bonus eligibility.
• Employee assistance program.
• Tuition assistance and tuition reimbursement.
• Parental leave.
• Military leave assistance and military benefits package.
• QTS scholarship for employee dependents.
• Wellness program.
• Stock Purchase Plan (SPP).
• Holiday compensation when working on paid holidays.
• Pet and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.